Verified · Oct 13, 2021
“So happy with my little man. The breeder was very kind and easy to get in touch with. Probably going to get the next pup from them through this site. ”
Talia H. · Las Vegas, NV
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 299 of 337 · newest first
Verified · Oct 13, 2021
“Everything went well. I did call on the 7th day of my purchasing my puppy to see if I could exchange the puppy for a different breed. Someone with that knowledge was supposed to call me back but never did. ”
Geralyn D. · Minneapolis, MN
Verified · Oct 13, 2021
“I had been in search of the perfect little frenchie for over a year and I finally came across pawrade and met my little baby. Everyone was extremely kind and helpful in the process even after my pup made it home. Thank you ! ”
Alexus B. · Baton Rouge, LA
Verified · Oct 12, 2021
“Great communication! So in love with my new puppy. Thank you so much!”
Teresa T. · Fort Myers, FL
Verified · Oct 12, 2021
“Everything went smoothly with picking up our puppy. Thank you for everyone's hard work.”
Heather W. · Greenfield, IN
Verified · Oct 12, 2021
“Great! We are so happy. Wonderful communication and great results! Thank you.”
Christine S. · Sacramento, CA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Oct 12, 2021
“The whole experience with Pawrade was awesome!.”
Beth F. · Emlenton, PA
Verified · Oct 12, 2021
“when james arrived i fell head over heels for him . at first he was shaking, but soon he was cuddled up against me and sound asleep . when my wife came home from new hampshire she absoultley loved him. thank you every one for my wonderful puppy! thanks again !”
Dennis B. · Weymouth, MA
Verified · Oct 12, 2021
“We are so happy with our little Maggie (now Kaia). Pawrade was amazing in helping us find a dog and on the process to getting her to us and flexible when we needed them to be! We are so thankful to them! One area to improve upon is the communication once the pet have been purchased. Once we bought little Kaia the conversation with them was a little impersonal and very one-directional. Additionally more communication regarding the transport of the pet would have been appreciated. but overall we are so thankful to you guys for helping us find our like bundle of fur! Thank you! ”
Amy K. · Hoboken, NJ
Verified · Oct 12, 2021
“I have my new baby and has already falling completely inlove with her. Thanks for being a place to being new fur-babies together with their new owners!”
Corey P. · McCalla, AL
Verified · Oct 11, 2021
“Thank you so much for this service, my precious puppy was delivered at my door 10 hours before the scheduled delivery. My puppy adjusted so very easy and very well. I would not hesitate in using this service and encouraging others to do so also.”
Esme R. · Colfax, CA
Verified · Oct 11, 2021
“Was great and so happy with our new puppy !! They made it great and smooth.”
Amber N. · Knoxville, TN
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 11, 2021
“Using pawrade made everything so easy and we felt very safe paying online. Their process helped everything go smoothly and we are in love with our new puppy!”
Natalie S. · Elgin, IL
Verified · Oct 11, 2021
“Had a wonderful experience getting Cora! Peter, janelle, renee, and lindsay were amazing helpers in the process of getting her. Thanks guys really appreciate your assistance. Trusted site. It takes a few weeks to get your puppy. Normal procedure to make sure everything checks out on both ends. ”
Catherine S. · Passiac, NJ
Verified · Oct 11, 2021
“Yes, I love ❤ my new puppy. Customer service was excellent 👌🏾. ”
Preycious H. · Atlanta, GA
Verified · Oct 11, 2021
“We met in Indianapolis . Blanch, who's name I changed to Krickette was a happy puppy! I just love her!! She couldn't be any cuter! We are working on training and she is doing great! She is very smart. Everything went well and I am very pleased”
Sandra P. · Berea, KY
Verified · Oct 11, 2021
“I am so happy Pawrade is excellent. I would recommend them to any of my friends. My daughter Melissa is so happy for me I have to send her a picture Itzzie is very affectionate and wiggles her little tale. I am going to the store to get her who little pet cage with a handle to prepare for the vet visit. Oh my goodness I am so happy Thank you for all your help!!!!!!!😁”
Maria G. · Modesto, CA
Verified · Oct 11, 2021
“Best service and communication between buyer and breeder. Not as thrilled with the lenders.”
Elizabeth S. · Westland, MI
Verified · Oct 11, 2021
“Pawrade made our puppy search easy and was communicative and transparent throughout the entire experience. Our sweet Aussiedoodle is perfect in every single way and we couldn't be happier. Thank you Pawrade!”
Pam K. · Trophy Club, TX
Verified · Oct 11, 2021
“You have a great website and service. Two areas of feedback: 1) payment in full is hard on more expensive pups, and some banks don't let you put more than $2k per day on a debit card. I would recommend you allow deposits, AND bring in a partner for payment options. Such as Affirm. 2) your staff is inconsistent with rules and details. I was told by one women that should would not give me the breeders info to protect their privacy. But I was doing local pickup, so the transportation team provided all the info I needed. Just extra work on my end to be talking to people saying no, and other saying yes. Thanks! -Ryan”
Ryan A. · Denver, CO
Verified · Oct 11, 2021
“Our new puppy is very cute and looks just like he was displayed on the web, seems to be very heathy and is very active, we love him already”
Rick M. · Gibsonville, NC
Verified · Oct 11, 2021
“We are in love with Moose! The delivery was quick and he was very well taken care of. I do wish I had found him directly with the breeder since the price increase with pawrade was substantial once I located the litter on the breeders site, other than that communication was great and we're very happy to have him home with us!”
Andrea S. · Jacksonville, FL
Verified · Oct 11, 2021
“From beginning to end, everyone was so communicative and great. The carrier from puzzle pieces was also great and filled us with updates and details throughout the trip to us. We are so happy Sajee has made it home to us safe and sound. ”
Nyvorth P. · Long Beach, CA
Verified · Oct 10, 2021
“The puppy is great. I only gave 3 stars because of two big issues. 1. I wasn't allowed to talk to the breeder. This process was good as far as connecting to the breeder and safely exchange money, but all the secrecy until the last minute robbed us of crucial aspects of the new pup process. I couldn't directly ask any questions about temperament or anything. And the questions I did ask, I had to ask thru a third party. It felt more like a scam than a puppy search. 2. The extra cash for being the middle man is ridiculous. This was way overpriced and I failed to research until I was on the way to pickup. Those together made for a bad experience process wise, but I am happy with the dog and his temperament so far. ”
Response from PawradeChris - we are sorry you felt you could not communicate with your breeder. We could have arranged a 3-way phone call or even a zoom with your breeder but unfortunately looking back at your communication you never made any indication you wanted to speak with the breeder. We hope Moby is everything you expected!
Chris M. · Toledo, OH
Verified · Oct 10, 2021
“First thing you should know is this is NOT A SCAM!! THIS IS A GREAT PLACE to get your next pet from. Pawrade did a great job of staying in contact with me and answering all my questions and concerns. My concierge Lara Bowen was the best!! Hands-down the most helpful and informative person ever. The puppy travel liason was great too. The whole thing seemed to easy to be real but it is and the delivery of my pup "BRIGGS" was so easy and worth the money. From Missouri to Massachusetts in 48 hours. Pup was clean and well taken care of. There's many scammers out there but this is legit. It's everything they promise it is. Thank you guys for everything!! ”
Mike T. · Burlington, MA
Verified · Oct 10, 2021
“My husband and I could not be happier with our new puppy, Sophie! From the minute we spoke with Jennifer, then getting all the details from Kayce for her delivery, to "Lisa" who drove her from Texas…absolutely a wonderful and easy process! Everyone was compassionate and answered all our questions! Thank you to all of you for your excellent customer service and professionalism. Also wanted to comment, Casey would contact us and get pictures of our puppy from the breeder so we could put together a photo album of how she was growing. Kayce went out of her way to help us before our puppy arrived and then checked on us afterwards to see if we had any questions. She continued to go the extra mile for us even after Sophie was delivered! Thanks Kayce!!! ”
Michele M. · Lake Havasu City, AZ
Verified · Oct 10, 2021
“I am, and always will be, so glad and GREATLY appreciative of your patience, your communication, and understanding of how this beautiful baby girl means the WORLD TO MY WIFE AND I. THANK YOU SARA, AND ALL THOSE COUNTLESS OTHERS, FOR YOUR DEDICATED FAMILY STYLE BUSINESS IN PET PROVISION. We changed her name to "CUDDLES". God BLESS & Keep you in All paths of your pet business. 🎉🎉🎉🎉🎉👍👍👍👍🙏🏼🙏🏼🙏🏼🙏🏼😴🐶🦋🦋🦋🥇🥇🥇🥇🎊🎊🎊💕💕💕💕💕”
James S. · Indianapolis, IN
Verified · Oct 10, 2021
“I'm very happy with your services. I got puppy get new home without any issue. Thank you for all you have done.”
Dong L. · Cypress, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.