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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 301 of 337 · newest first
Verified · Oct 4, 2021
Mitch · Golden Retriever

“The process with Pawrade was wonderful in the beginning. However, once we purchased the puppy we had a lot of difficulty with communication. It took a few days to get updated photos and the transportation process was even worse. We had called several times wanting to know the location status of our puppy and no one had any idea and no one could connect us to anyone that could. What they were saying was scripted, not helpful and not answering our questions. At the end of the day we love our puppy and he has made a perfect fit in our home, but the process of transportation could be substantially better. We were not pleased how the communication went with Pawrade and because of this we will be hesitate from using them again. ”

Marzena B. · Milford, PA
Verified · Oct 4, 2021
Slick · Australian Shepherd

“He's perfect! Great experience from start to finish! ”

Lana & Alex B. · Palmetto, FL
Verified · Oct 4, 2021
Dusty · Malti Poo - Maltipoo

“Changing airport at the last minute was a tremendous problem. It was a 2 hr drive one way and I had to ask someone to come with me. Panic. Other than that I adore my puppy.”

Janet H. · Fountain Hills, Az
Verified · Oct 4, 2021
Sadie · Pug

“Really appreciated the ability to find someone who could transportnour Pug Sadie. They cant fly on airplanes. Also appreciated how she came earlier after all was done as she was my birthday present to myself. She is adorable and sweet. Tolerates our rescue puppy we got a few days before her arrival. They balance each other well. A chiweenie rat terrier mix and a Pug. The limo drivers even gave Sadie a bath before delivering her at 430 am. Will recommend Pawrade to anyone seeking a good puppy. ”

Donald M. · Modesto, CA
Verified · Oct 4, 2021
Bailey · Shih Tzu

“We are so happy to have her. She is a empty place in our hearts that are know filled.”

Amy C. · Orange Park, Fl
Verified · Oct 4, 2021
Sophie · Cockapoo

“Everybody was very helpful!”

Aimee S. · Myrtle Beach, SC
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Oct 4, 2021
Cassidy · Bernedoodle, Mini

“We are really happy with our puppy 🐶 ”

Amanda C. · Shirley, MA
Verified · Oct 4, 2021
Petey · Schnauzer, Miniature

“We had an amazing experience with Pawrade. Petey was treated so well during his travel from Missouri to Florida. The staff at Pawrade are professional and curtious. We are delighted and so happy, Petey is adjusting well and we look forward to many adventures! ”

Jane B. · Coconut Creek, FL
Verified · Oct 3, 2021
Trish · Havapoo

“The overall experience was great! We have the most precious, smart pup ever!!!”

Angela W. · Round Rock, TX
Verified · Oct 3, 2021
Zebu · Goldendoodle, Mini

“Purchasing process was great. Ground transportation was a little touch and go as they have a very hard time estimating when they will arrive but overall George (Zebu) is very healthy and happy. Thanks Pawrade! ”

Catherine W. · Montclair, NJ
Verified · Oct 2, 2021
Bane · Havanese

“Everyone along the path to getting my pup was extremely friendly and helpful. The only problem I had was with the kennel for neutering my puppy before he was three months old. Every thing I've read says to wait until they are six months old. Bane, whose name is now Ozzy, is doing well. I thank everyone for your help in getting my little package to his new home safely ”

Jamie K. · Hanson, KY
Verified · Oct 1, 2021
Fernanda · Dachshund, Mini

“Everyone was extremely patient with me. I had recently been puppy scammed by Fort Dachshund and constantly scrutinized Pawrade because of it. They remained positive and helpful. I love my new fur baby and am so grateful to Pawrade for helping me through the entire process. Leila (formerly Fernanda) is lovely.”

Sandra B. · Salt Lake City, UT
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 1, 2021
Sophie · Malti Poo - Maltipoo

“The drivers were wonderful and Sophie adapted to our home immediately were are so pleased thank you ”

Marvin C. · Las Vegas, NV
Verified · Oct 1, 2021
Artie · Cavapoo

“We just drove to Indiana to get our baby! They made me feel really comfortable in a process that was nerve wrecking. Its expensive but worth every penny. So far so good, he got a health check his first day home and day two is going beautifully. The breeder was extremely sweet and on top of the paperwork and provided the food as promised! 12 hours is a long way to go in a partially anonymous sale but both pawrade and the breeder were responsive and absolutely lovely throughout the entire process. Thankful! ”

Caitlin P. · Doylestown, PA
Verified · Oct 1, 2021
Sky · Aussiedoodle

“We are madly in love with our new puppy Reese aka Sky. She is the most loving, sweet puppy and we already are madly in love!! Renee at Pawrade was awesome in helping us through our journey and Michael, the pampered delivery driver was an absolute gem!! Thank you for making our dreams come true!!! Susan”

Susan P. · Highland Park, IL
Verified · Oct 1, 2021
Maggy · Labrador Retriever

“She's an angel and you guys are the absolute best. She has changed our lives forever. THANK YOU!”

Amanda T. · Aurora, CO
Verified · Sep 30, 2021
Sugar · Malti Poo - Maltipoo

“Pawrade was great from start to finish, and we are very happy with our puppy. Kudos to Sara for sorting out the payments and to everyone else who made sure we received a wonderful new addition to our family.”

Donna & Frank W. · Boston, MA
Verified · Sep 30, 2021
Max · Australian Shepherd

“Excellent experience during the process ”

Brynn S. · Gary, IN
Verified · Sep 30, 2021
Lollipop · Malti Poo - Maltipoo

“My pup arrived safely and so clean. She smelled wonderful. I am very happy to have such a well-mannered and happy new companion. She took to me right away. I rate your services 5 stars, including the driver. I would recommend your services to anyone looking for a new fur baby. It has been pleasant working with you because of you sincere concern and prompt communications. My heart has grown 10 more sizes. Thank you. ”

Bonnie D. · Harvest, AL
Verified · Sep 30, 2021
Chloe · Beagle

“Very attentive and easy process. Highly recommended. Thank you.”

Kristen S. · Tucson, AZ
Verified · Sep 30, 2021
Oakley · Morkie / Yorktese

“The whole experience from start to finish was absolutely amazing. Thank you Pawrade!”

Yekaterina R. · Minneola, FL
Verified · Sep 30, 2021
Pumpkin · French Bulldog

“So happy with latest edition to family. Our new French Bulldog arrived and we can not be any happier. ”

Doug M. · Ridgefield Park, NJ
Verified · Sep 30, 2021
Tucker · Cavachon

“The experience with Pawrade was the best. They are very professional and they keep you updated throughout your experience. They give you all the information that you need to receive and initially care for your new fur baby! The personal ground transportation is the BEST. The personal care that is shown to you as a customer is top rate! I would recommend this company if you are ever in need of obtaining a fur baby, they are the VERY BEST.”

Darrien D. · Spring, TX
Verified · Sep 29, 2021
Nash · Goldendoodle

“I just love him, I thought that his favorite blanket and toy”

Cheryl R. · Commerce City, CO
Verified · Sep 29, 2021
Neva · Pug

“The whole process went smoothly. Pawrade kept me up to date with everything from start to finish. Would recommend ”

Sheila C. · Hickory Hills, IL
Verified · Sep 29, 2021
Porter · Shih Tzu

“Excellent in every facet of transaction including delivery of a healthy happy puppy”

Bob P. · The Woodlands, TX
Verified · Sep 29, 2021
Moana · Cockapoo

“Pawrade was amazing! I was so skeptical about getting a dog online because of the scammer stories that I've heard about (other puppy sites), but Pawrade was great! The breeder I bought my puppy child from was professional and my puppy was healthy upon arrival. Thank you for everything. ”

Andrea H. · Port St. Lucie, FL
Verified · Sep 28, 2021
Riley · Chow Chow

“Love both of my puppies, adorable and very active. I can't express how grateful I am for all of their help with helping us to find our perfect babies”

Cheryl S. · Locust Grove, GA
Verified · Sep 28, 2021
Snoopy · Chihuahua

“Everything went very smoothly and we had our new buddy home in a matter of days. Awesome communication from beginning to end. Want to thank everyone. Recommend.”

Deena E. · Oakhurst, Ca
Verified · Sep 28, 2021
Scarlett · French Bulldog

“Just a really wonderful and very caring organization. I recommend them very highly. Thanks Pawrade!”

Jill Y. · Oldsmar, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies