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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 303 of 337 · newest first
Verified · Sep 22, 2021

“Great experience purchasing our new puppy. Would certainly purchase again. ”

Taneah V. · Houston, TX
Verified · Sep 21, 2021

“We are in love with our new edition! Thank you Pawrade for helping us find the perfect pup and making the transaction so easy! You have been so supportive during this process and it is much appreciated ❤️”

Marissa N. · Milwaukee, WI
Verified · Sep 21, 2021

“We have been extremely impressed with the people we worked with from Pawrade. Sara and Morgan have been extremely courteous, responsive, accessible, and informative. We love our new puppy and credit Pawrade with helping us find a great puppy and get off to a great start. Thank you! ”

Doug R. · Orange, CA
Verified · Sep 21, 2021

“Love the pup and communication throughout.”

Penelope S. · Silverdale, WA
Verified · Sep 21, 2021

“Excellent. I am 100% satisfied. I highly recommend this company. They do everything for you plus they answer your questions very fast. On the top of that they have an app for us to be following the driver. In summary I am very satisfied. ”

Emanuelle V. · San Mateo, CA
Verified · Sep 21, 2021

“Excellent site and excellent service. Whenever I had a question regarding any puppy that I was interested in, my questions were quickly answered. I felt confident in choosing a puppy that best fit my home and family. Thanks to Pawrade, and all the help from Jennifer and Lindsey, I have a precious fur baby to dote on!~ ”

Heather M. · Houston, TX
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 21, 2021

“Most of Monday after the very late arrival, Seth was very lethargic, but as the day progressed he became more active and very playful like a normal puppy would”

Lawrence P. · Marco Island, FL
Verified · Sep 20, 2021

“Male nanny was very friendly and nice. It seems like the minute he handed Piper to me were attached. She is so sweet. She snuggles up to me alot. Couldn't have asked for a better puppy. We love her to pieces! Thank you ”

Sherry L. · Havre de Grace, MD
Verified · Sep 20, 2021

“Everyone I spoke with at Pawrade was incredibly nice and helpful throughout the whole process and made getting my puppy super easy”

Kaitlyn B. · Los Angeles, CA
Verified · Sep 20, 2021

“PAWRADE and everyone in customer service including Williams Puppy Delivery were the most professional and courteous group of people I have worked with. Anytime I emailed with a quick question, Tina would be back to me within minutes. When we received Ally at the door, Karen and Duff were so kind and gentle with her throughout her whole journey. She arrived just as expected. I would highly recommend PAWRADE for anyone looking to fill their heart with a bundle of pure LOVE! ”

Marta F. · Winchester, CA
Verified · Sep 20, 2021

“Thanks for helping us out. The transaction was seamless and we're crazy about our new puppy!!”

James M. · West Hurley, NY
Verified · Sep 20, 2021

“Michael was great. I would have liked to have known when he was picked up. I would also suggest sending a piece of fabric or something with the scent of the puppy's mother and litter. ”

Mary L. · St Paul, MN
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 19, 2021

“My interactions with Pawrade were with kind people. From Gabriel to Morgan to Renee…to David from Ozark Transport who brought Max (now Haku) home. So glad he is here with his boundless puppy energy :)”

Claudine R. · Antioch, CA
Verified · Sep 19, 2021

“Sara in sales was outstanding! She helped me through every stage except delivery. She was so competent and personable and eager to help, I always turned to her for questions or problems and she always found a way to solve my issues. She is a winner! I consider her a friend who truly wanted my best. The delivery process was quite exasperating. I want list all the details In general, lack of communication and not keeping me abreast of specific plans for the delivery. Overall, when my adorable Chachi was finally delivered to my door. It was love at first sight. ”

Barbara Y. · Greenville, NC
Verified · Sep 19, 2021

“Everyone was very caring and professional. Any questions that came up were answered quickly and accurately. I would recommend Pawrade.com to anyone who is interested in a high quality puppy !”

Dan C. · Cornelius, NC
Verified · Sep 19, 2021

“The pawrade team was very helpful throughout the process of our welcoming Pete to the family. He has been a joy since arriving with us last night and look forward to helping him adapt to his new home. The only recommendation I'd have to future buyers is to make sure to spend time discussing transportation options. We optioned for road travel over the flying options and the company that drove him up took a day longer than we originally planned, resulting in our pup spending 4 full days on the road vs the 2-3 we originally thought.”

Cameron S. · Seattle, WA
Verified · Sep 19, 2021

“Our puppy arrived right on time. All the necessary paperwork was ready. He is a ball of fire, so happy and loving. Job well done.”

Robert R. · Branchburg, NJ
Verified · Sep 18, 2021

“We love the puppy we received. He is playful, active and cute. However, he had a strong odor when it was delivered to us. We gave him a bath a few hours later after delivery, no change in odor. On the third day, we took him to his vet appointment. The vet mentioned he had an ongoing ear infection that was causing the odor. We were given medicine to be applied to him for 2 weeks. This should have been addressed before the puppy was delivered to us. We will be providing the vet records to Pawrade.”

Response from PawradeFaith, we are sorry to hear Tucker arrived with an ear infection! While your puppy did leave with a clean bill of health, an ear infection could have developed after Tucker's final vet appointment. Regardless, we will ensure you are covered under our comprehensive health guarantee.
Fatih O. · San Diego, CA
Verified · Sep 17, 2021

“I love my new pup. Her name is Hannah. ”

Kevin G. · Washington, DC
Verified · Sep 17, 2021

“Everyone we were in contact with are awesome. Renee Smith is awesome! The nannies, April and Doug, are excellent at what they do. Ashley, the breeder, answered our questions and her recommendations are appreciated. Thanks again everyone!”

Renald R. · Palm Desert, CA
Verified · Sep 17, 2021

“I'm very upset with the handling of my puppy. she was treated like luggage, was very stressed out and smelled like she was sitting in here own waste! the way that our dog stella was treated is unacceptable and cruel. ”

Response from PawradeChristian, We are sorry to hear you weren't happy with your delivery of your new puppy. Unfortunately, once the puppy has been handed off to American Airlines we have no control over the puppy anymore. We will file a complaint with American Airlines though on your behalf in hopes future deliveries are not an issue.
Christian P. · Pittsfield, MA
Verified · Sep 16, 2021

“We had a great experience. Everyone is very informative and keep you updated at every step. We love our new pup! He's a mini dachshund. We named him Brick. ”

Rasheda N. · Brooklyn, NY
Verified · Sep 16, 2021

“Everything about this experience has been awesome! Knowing you're adopting a puppy that comes from a legit caring breeder is priceless. After being scammed trying to adopt previously, I was a little hesitant. But everyone at Pawrade was very helpful & kind. They were there every step of the way, & answered any & all questions I had. Thank you for making this such an amazing experience!”

Michelle H. · Waterford, MI
Verified · Sep 16, 2021

“I could not have been more pleased with the process from beginning to end. Once I saw my little guy to be online and reached out, the Pawrade team was not only helpful but kind and assuring every step of the way. I was uncomfortable initially purchasing online but was assured of the purchase protection guarantee and great reviews from previous clients. I will be recommending this wonderful service to others who are looking for their new family addition. My amazing little one was delivered with excellent care from the personal service that Pawrade had chosen. I am a very satisfied Bichon Frise mom!”

Tiffany T. · Palmdale, CA
Verified · Sep 16, 2021

“Pawrade is an excellent company and a wonderful and reliable way to adopt a dog. Their personnel are responsive and professional and they care for their animals and people with great care. If I have a qualm (why a 4 star but not a 5 star rating), it would be that there was some confusion in who was the contact person in my adoption process, making for some confusion.”

Malynne S. · Chicago, IL
Verified · Sep 16, 2021

“Kayce was responsive when we called with a few issues. She called the breeder about changing our puppy's food, and they were willing to work with us. Our baby arrived in beautiful condition, and we couldn't be happier! ”

Andrea R. · Jersey City, NJ
Verified · Sep 16, 2021

“Paw rade did an awesome job at taking care of our new little puppy! Renee was an amazing help and made the process go smoothly! Thank you! ”

Roman R. · Temecula, CA
Verified · Sep 15, 2021

“Grace loves to play in the fence in yard she has been around the block on a walk.we are very happy with her .working on potty training she likes to take up a lot of the bed .there's some people we would like to thank Sara in sales she was a big help and Shannon they both should be recognize ”

Mike T. · Rockford, IL
Verified · Sep 15, 2021

“We were new to this process and were probably a little impatient. It all went smooth from start to finish with good communication from Pawrade and Flight Nanny. We are very pleased with our new family member and he feels right at home, we love Him. Thanks for everything, we will use Pawrade again if we decide to get a friend for our new Puppy.”

Jimmy C. · Lusby, MD
Verified · Sep 15, 2021

“Thank you so much for all your help with my Bichon girl Callie. From the moment i found her on your website until the day she was delivered, the entire experience was a joy. Thank you. I am so grateful for all your help.”

Lynn B. · Chesapeake, VA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.