Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent service super happy with our puppy. Communications and delivery were the only reason I gave 4 stars. There was a delay in response and delivery communications were not the greatest. I know there is a lot not in the control of the pet nanny but updates would have been appreciated and made pick up a bit easier. Overall I still would recommend the service. ”
“Overall was a pleasant and smooth experience working with Pawrade. A few hiccups along the way of getting my pup, but all the staff was very helpful along the process. ”
“Great experience! Sara in sales was very fast at responding to my messages and so very helpful in setting up zooms with the breeder so we could see the puppies. Morgan from Pet Pal did a great job with explaining the process and steps in how we would get our puppy and kept in touch with us. We used a nanny, April, who was fantastic! She was very helpful with questions and ideas to help our puppy get acquainted with us and our home. We had questions about the puppy and April put us in touch with the breeder right away. The breeders response to our text was immediately answered. Our experience was very positive!”
“excellent experience with the purchase. Tony was super helpful and a great communicator. Several days of radio silence between purchase and first contact could be improved. Driver was good and instructions about what to do with the puppy after her arrival were good. We have a healthy, happy puppy.”
“Got our puppy happy and healthy! It took about a month start to finish to get her home. The customer service was very good and there was always someone I could ask if I had a question. They also sent photos and a video when it took 1 week longer than expected for her to arrive. We would get a dog through this service again. --It's not really related to the service, but Tapioca is a great dog already! She's a quick learner and we're having so much fun with her :)”
“Oh my!! I took a chance with them simply because I wasn't sure if it was a scam but I can truly say it isn't a scam. I paid an extra fee to have my puppy delivered directly to my home. The Nanny was precise about what time to expect him. And Eminem is such a sweet baby he was a little nervous but it only lasted maybe 10 minutes! My whole family is joyful to have him. Although we're changing his name to Prince he's already responding to it. He slept in his crate all night without crying. And so far he hasn't had a accident inside the home I think potty training will be a cake walk for this little fellow. Overall I am very satisfied and would highly recommend using pawrade if ur in search for a fur baby!!! Great job you guys!! Very professional and informative staff!! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Your team was great. Starting with TJ and ending with Morgan. Kept us informed, even though we couldn't wait to have Justin join our family. And from day one, Justin has completely fit in with everyone. Seems like he has always been here...can't imaging him not being with us. Will definitely recommend Pawrade to friends and family.”
“They kept me up to date throughout the entire process and were very kind. The breeder I worked with was also amazing”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience and I'm glad you are there to facilitate smoothly. Communications are prompt and detailed. We are so happy with Scout.”
“I loved my experience with Pawrade. Their agents were very helpful with getting my questions answered. I was able to find my little boy! ”
“Great from beginning to end. The purchase process was spot on. Great staff.”
“The entire process of Adopting Olivia was a pleasure from start to finish! Everyone was so nice and helpful. The communication was excellent. I would highly recommend dealing with Pawrade when adopting a pet!!”
“Pawrade helped us through the whole process and got us a healthy and happy Corgi puppy! The breeder was friendly and sent us pictures as we waited for him. I was worried it was a scam but it wasn't. Great place to get purebred puppies!”
“Although Bianco (formerly Bubba) is as sweet as can be, the information given by the breeder was not as accurate as portrayed. Firstly, no information regarding his Microchip was given or emailed to me. Bianco is NOT in any way potty trained with a dog door and although walked 6 times, always went to the bathroom on my rug or floor. It was evident Bianco's breeder Cindy is a smoker (I could smell it on the paperwork). The individuals I dealt with at Pawrade were all wonderful. Gabe from Miami (my initial contact person) was very caring and compassionate. Kayce was a good point person who assisted with the travel arrangements. Bailey from the transportation company was wonderful to deal with and kept me informed about the whereabouts of my furever companion. ”
“Overall we received an adorable and healthy puppy. The process in selecting him and paying for him was great and we received a lot of communication regarding his purchase. Any time I asked a question, it was responded too very quickly and I never had an issue receiving information that I asked for. Areas for improvement: lack of clear information on where puppies are located geographically; lack of clarity on how the transport will actually work (not what is advertised but what actually happens and is available). For example: advertising a companion nanny for flight service when in actuality our breeder would not approve of this and we found out that the flights are on stand by etc. I think better transparency here is required. The ground transport wasn't exactly as advertised either. This was disappointing as our puppy had so far to travel. In hindsight I wish I would have asked more questions before the purchase so that is what I would advise. Thank you! ”
“Every one was helpful, communicative and the delivery process was easy and as advertised. We love our puppy. However, we got our Vet's Health Certificate and Lindsey told me to upload it at support@petpay.com BUT I don't see any way to upload it. So that is not clear. I left a message with Lindsey via pawrade email but no one has responded so that is not good. That is why I am only giving you guys three stars.”
“The process of getting our sweet new puppy was seamless. Your representatives were informed, and very helpful. It was a little difficult to have the puppy arrive at 10:30 pm but he adjusted well. Thank you. He is adorable.”
“The process from beginning to end was top notch. I adore my new golden pup. Great personality and adorable. Would recommend your website to any one who asks! Sincerely Breaker's mom. (I changed his name)”
“All went as planned perfect pup.”
“The buying process was OK. The after payment service was non-existent. Never heard back on my health guarantee. Never heard back on questions sent after delivery of the puppy. As for the 3 day vet visit, make sure you either schedule with your vet ahead of time, or live somewhere where there is a 7 x 24 hour vet clinic if you get you dog on a long weekend you are out of luck.”
“Get job from salesman B.J to my consultant Shannon answered all my Questions helped make getting my little Dixie injoyable. The delivery service they provide to transport your puppy was great received a healthy happy puppy. Thanks for a great job would definitely recommend there service. ”
“Everything was perfect! They made the process super smooth. We did the puppy delivery option with a driver and no delays or anything and the little guy was perfect when we got him! Highly recommend if you want a puppy”
“Communication was pretty good throughout the process, I wish that they would have communicated travel plan updates. Love our little poodle! ”
“it was great working with everybody”
“Pawrade was very quick to help me out with getting my puppy! I would've liked a bit more communication regarding the travel process and travel updates but overall good experience.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
