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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 313 of 337 · newest first
Verified · Jul 19, 2021

“Amazing service, Kayce was so helpful from the very start. And we love our new lil fur baby!”

Steven C. · Riverside, CA
Verified · Jul 19, 2021

“The process was easy Everyone was friendly and answered ally questions. The only concern I had was my puppy traveling across country. When she came home she was clean and she looked good. I would buy another puppy from them and recommend them to anyone who is looking for a puppy.”

Gloria L. · Bakersfield, CA
Verified · Jul 18, 2021

“I can't lie, it's a little nerve wracking working with so many moving parts to get a sweet pet across many states. Our puppy literally came across America! He's only been with us four days on the day this post is written, but we couldn't be happier! He's eating, pottying outside and has a new kitten fir a Bro! From the first conversation, to the day we met our sweet little guy in the airport, pawrade and it's entire staff was professional, and eager to help our many questions and concerns to receiving a healthy, unstressed addition to our family. We even spoke and FaceTimed with our pup and Breeder several days before heading our way! They offered many tips and tricks to help our pup ease into the transition. The Breeder went over and beyond to accommodate us. She even mailed us a blanket with Mom's scent on it. ”

Sasha K. · Lake Charles, LA
Verified · Jul 17, 2021

“We adore Plinky as a new member of our Family :-)”

Yuliya C. · Buffalo, NY
Verified · Jul 17, 2021

“Wonderful experience. I love my new puppy. The nanny service was great. ”

Barbara R. · Murrieta, CA
Verified · Jul 17, 2021

“7-17-21 From beginning to end, the staff with Pawrade made the process easy and kept me informed with everything I needed to know regarding Oscar my corgi. Phone calls, voicemail & emails, I was always kept in the loop with everything. Very happy to finally have Oscar, a healthy nice pup. Thanks Pawrade. ”

Jake G. · Austin, TX
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 17, 2021

“We are very grateful to have Timmy. Staff are very helpful! Delivery process was very smooth! Great experience!”

Guoyang D. · Apex, NC
Verified · Jul 16, 2021

“Camden showed up like a ball of fire, happy and playful. He took to his surroundings quickly and is having fun with everyone. I rated 5 stars. They were helpful, knowledgeable, trustworthy and responsive to my questions in a timely manner. Thank you Renee for everything. Renee eased my fears about transportation. Shoutout to Mellisa from Williams Puppy Carrier for taking care of my puppy during transport. I would recommend the breeder if you are looking for a Puggle.”

Pamela B. · New Bedford, MA
Verified · Jul 16, 2021

“She's adorable n gorgeous n smart using doggie door slept great the team did great thnku so much..”

Margarita G. · Lindsay, CA
Verified · Jul 16, 2021

“Communication was not good at all”

Response from PawradeMelanie, we are sorry to hear you felt our communication was lacking. I reviewed our call logs and see we actually spoke with you on the phone on 5 separate occasions after you purchased Jackie. Additionally, in our message center a total of 25 messages were sent/received between you and our customer care team. We're always looking for ways to improve, however in this instance we were always available for you any time you had questions. We are happy Jackie is happy and healthy as that is most important.
Melanie Jeannotte · Little Egg Harbor, NJ
Verified · Jul 16, 2021

“Renee was awesome. I love Sophie. She has my heart ”

Donna R. · Lebanon, TN
Verified · Jul 16, 2021

“So I have a mixed bag . I am so GRATEFUL for a healthy beautiful puppy I do feel I was mislead regarding his transportation . I was told I was paying 699 for a FLIGHT the man I purchased the puppy from was helpful but he specifically said he would be contacted United with a companion . . I was so sad when the man pulled up in a PACIFICA WITH 28 dogs . He was filthy dirty . I will be disputing the charge of 699 this is ridiculous for a service not promised . I didn't fight it when I learned of ground transport because I was so afraid to lose the puppy . I didn't appreciate these tactics of manipulation. ”

Cathy D. · Clark, NJ
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 15, 2021

“I had questions that were answered but not real rapidly and I asked for a phone call didn't really get to talk to anybody except once or twice during the whole process”

Response from PawradeJacqueline, we are sorry to hear you felt our communication was lacking. I reviewed our call logs and see we actually spoke with you on the phone on 6 separate occasions after you purchased Nixon. Additionally, in our message center a total of 92 messages were sent/received between you and our customer care team. We're always looking for ways to improve, however in this instance we were always available for you any time you had questions. We are happy Nixon is happy and healthy as that is most important.
Jacqueline S. · Knoxville, TN
Verified · Jul 15, 2021

“This was my first time using pawrade and it was so easy. The reps were easty to talk to and helped with any questions I had and promptly got back with me with questions I had. I now have a beautiful Westie and would use this company again”

Karen K. · Urbana, IA
Verified · Jul 14, 2021

“We got our baby Jasper now Rudy home and he is a perfect addition to the family. He has been playing like crazy and already started training. I can't wait till he is fully vaccinated so we can have even more adventures beyond the house. This experience has been great, the only thing that could have been slightly improved was the communication. While most of the time communication was okay there was a few instances I believe could have had a quicker response. We travelled to go pick him up so I can't speak on the travel portion of the services. Overall we are very happy and can't wait to spend time with our sweet boy. ”

Cassie L. · Florence, KY
Verified · Jul 14, 2021

“When my boyfriend and I finally decided it was the right time to get a puppy, we found ourselves lost in how to go about it. Many local breeders weren't responding to us either due to a high volume of inquiries or because of the restrictions caused by the pandemic. So when I finally discovered the little Morkie of our dreams via Pawrade, was so helpful in getting us through every step of the process. They were informative, quick to respond, and - most importantly - dedicated to the safe and ethical arrival and homing of my darling pup. I really felt like I was working with a company that loved dogs and wanted a seamless process for the breeder, my boyfriend and I, and of course the newest member of our family.”

Sydney H. · Stamford, CT
Verified · Jul 14, 2021

“We are very happy with our new member of the family and you guys did a great job! The shipper was the best ! ”

Michael M. · Mashpee, MA
Verified · Jul 14, 2021

“I had just lost my dog of 18 years and was then scammed buying a puppy online. Thank goodness I found Pawrade! They were absolutely amazing, supportive, reliable, responsive, helpful and sweet. I cannot say enough about them, they handled everything for me in addition to fighting against puppy scams and puppy mills. They do everything from vet the breeders, to secure transactions (PETPAY), logistics, travel arrangements, health guarantees and making sure I felt safe and comfortable. The breeder that they connected me with was also amazing. She answered all my questions, sent me pictures of my puppy, took him to the vet, provided all the documents, drove him to the airport and more. Now I have a perfect, sweet, cuddly and playful baby boy and I could not be happier! Thank you so much Matteo, Renee, Tania, Shannon and Mary. I highly recommend using Pawrade to anyone looking to buy a puppy online.”

Nicole A. · Silver Spring, MD
Verified · Jul 14, 2021

“Wow so overly impressed! Great customer service! Tons of advice to help prepare for your future puppy. We are so happy with Simon, he is a happy pup. The only issue we had was he was delivered to my parents address instead of my personal. I think the billing address got mixed up with the shipping address. But luckily my parents live close by. This is def the best site to purchase ur future fur baby from. ”

Katie J. · Northridge, CA
Verified · Jul 14, 2021

“First of all I would really like to thank Peter for being so helpful throughout this process, I had alot of questions during my buying process and of course one of my main concern was if this site was legit, I've never bought a dog online so this was very new to me. Peter set up a video call with the breeder and I and that made me feel better about this. ( My boyfriend and I personally went to Indiana to get Koco (pax) ) He is now 6 months and everything has been wonderful with him and he's growing up so quickly! when we got him he was 5 lb's now he is 60'lbs ”

Lizbeth C. · Rex, GA
Verified · Jul 13, 2021

“This was a great experience ”

Keri A. · Post Falls, ID
Verified · Jul 13, 2021

“We love Cain! He is an awesome puppy! He did come to us with a white/yellow stool and we took him to Lakeview Animal Clinic like we were instructed to do in 72 hours. They said he has giardia, but the vet says it is common and easy to fix. If I recall it is covered under the pet health guarantee. So, I am waiting for a phone call from Petpay and then I will be picking up his medications shortly. Other than that he is a perfectly happy puppy healthy, loving, sweet, and very playful!”

Ashley B. · Latrobe, PA
Verified · Jul 13, 2021

“We are ever so happy and grateful to pawrade for coordinating the arrival of our sweet Biscuit! We were updated and kept in the loop the entire time of his health and travel. Highly recommend using Pawrade! ”

Alexandra Z. · Shrewsbury, MA
Verified · Jul 13, 2021

“The entire process was excellent. From purchasing to delivery. Highly recommend.”

Tania L. · Wayland, MA
Verified · Jul 12, 2021

“Pawrade's process in helping me get my handsome, golden retriever was very professional. There's constant communication with me to keep the process smooth and always giving me the do's and don't's. I was a bit scared just incase it was a scheme but as I saw the transport pull up to my house with my baby, I couldn't help but cry. It took approximately 3 1/2 days of traveling and I was given the opportunity to track the travel; it was like waiting anxiously for a baby. It was all worth it and Pawrade made it so much easier for me. I recommend Pawrade to anyone that is considering getting an out of state pet. Devlyn and Shannon we awesome. Devlyn answered all my initial concerns which helped me choose the right pup for me. Shannon handled the process and continued to answer my questions. Thank you so much!”

Maria A. · New Bedford, MA
Verified · Jul 12, 2021

“Our family recently welcomed a new minature poodle to our home. I was nervous to work with anyone who wasn't local as I kept coming up to so many scams out there trying to acquire a pup! I read all the reviews and felt assured given that Pawrade takes your normal credit card and not just Venmo or some random way of paying. My experience was fantastic! The people I worked with at Pawrade was extremely communicative throughout the whole process. Our family absolutely LOVES our new puppy Oslo and we feel confident that we got exactly what we had hoped for! ”

Jill T. · West Des Moines, IA
Verified · Jul 12, 2021

“I found my forever furry friend on pawrade and am forever thankful. The experience was quick, easy, great communication. Went smoothly, exactly on time as they said and our puppy is truly the best. He has an amazing demeanor and personality. You can tell he was brought up in a wonderful environment. Can't say enough great things. Extremely happy and grateful. ”

Dee Dee A. · West Los Angeles, CA
Verified · Jul 12, 2021

“Awsome website tottally legit couldnt be happier with the service,Thank you everyone at pawrade that made it possible to recieve this sweet little girl(roxy)”

Anthony L. · Ypsilanti, MI
Verified · Jul 11, 2021

“Great communication throughout, I was very skeptical about buying a puppy online - I shouldn't have been. Our puppy, now renamed "YUMI (Pronounced you-me)" is super cute and so adorable that we have a hard time letter her rest.”

Josh A. · Phoenix, AZ
Verified · Jul 11, 2021

“Kept in touch and the dog is amazing!”

Dalton F. · Saint Petersburg, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.