Verified · Jul 11, 2021
“Very smooth process, excellent customer service! We love our new puppy!!”
Antoinette B. · Phoenix, AZ
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 314 of 337 · newest first
Verified · Jul 11, 2021
“Smooth and safe transaction. Definitely recommend pawrade and happy to welcome Angel into the family.”
Derrick B. · Brooklyn, NY
Verified · Jul 11, 2021
“Delivered on time and puppy was in good state … Kept communication with me and shares picture on their way for delivery which was nice! Thank you for your services!! Alka”
Alka P. · Dayton, OH
Verified · Jul 10, 2021
“It was a very smooth transaction from start to finish. Everyone was very accommodating and prompt with everything. I cannot express how thankful we are to have found Mackley! He's filled a void that we had and we look forward to a long loving life with our newest family member!!”
Amy G. · Hampstead, NC
Verified · Jul 10, 2021
“The business process was excellent as was the delivery process (Nanny did an awesome job trying managing the chaos associated with air travel today. One area for improvement is communications. Once I completed the purchase communications was not good. After I completed purchase I had difficulty getting information about when we would see our newest family member.”
Ron G. · Las Vegas, NV
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Jul 9, 2021
“What can I say WONDERFUL!”
Beth W. · San Diego, CA
Verified · Jul 9, 2021
“It was a good experience all around. Everyone involved was very helpful and responsive. The breeder, Adrian, obviously did a great job with Cola. He has far exceeded our expectations in that he has not cried or whined at night and it's like he came house trained. He is the easiest puppy we have ever had. We fell in love with him at first sight and I'm pretty sure by his actions he feels the same. Thank you for all you you do to connect the right puppy with the right home. In my opinion, "Every dog should have a home and every home should have a dog. Happy dog, happy home."”
Brenda W. · Columbiana, AL
Verified · Jul 9, 2021
“All was good. From purchase to bringing home puppy. It is difficult to meet the 72 hour vet appointment. ”
Maryellen S. · Ft. Worth, TX
Verified · Jul 9, 2021
“My transaction smooth and safe!!!! So happy everything went well and will recommend Pawrade to my family and friends. ”
Lanetta G. · Chicago, IL
Verified · Jul 8, 2021
“The whole process was amazing from talking to Peter the night we bought rassco to us being on vacation and having to reschedule transport communications were awesome never left in dark one day ! Even ozark mt transport rocked puppy showed up happy and healthy and only 2 mins past 6am as scheduled props to all and thank u rassco a true stud!!”
Heidi P. · Beaverton, OR
Verified · Jul 7, 2021
“Everything went smoothly and were happy to have Annie be part of our family ”
Imane K. · New York, NY
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 6, 2021
“My husband, Bill, and I were amazed at receiving our tiny puppy. His birth name is Kingston. We have renamed him L'il Bit since he is so small and will remain a small Boston Terrier. It seemed to take a very long time to be able to get to the point of holding this bundle of energy. We were pleased with the response of the team who helped us get over our anxieties in dealing with the time it took for our puppy to be old enough and large enough to leave the litter. He will be a great addition to our home and lives. Our larger Boston, Bandit is having to learn to have such a small one in our home. Thank you team for all your help. We now have pictures of the Dam and Sire and are pleased to see how much L'il Bit looks like his father. ”
Gigi T. · Palmdale, CA
Verified · Jul 6, 2021
“Pawrade is awesome and has kind courteous customer service. All went smooth and as planned and our little Magnolia is just perfect! I have already recommended Pawrade to several friends, family, and co-workers.”
Maris M. · San Antonio, TX
Verified · Jul 6, 2021
“Loved the whole experience! My concierge Morgan was always quick to respond”
Elijah P. · Denver, CO
Verified · Jul 6, 2021
“We love our puppy. He was delivered to us in one week and the nanny's were very nice. He is full of love and we couldn't be happier!”
Bruce S. · Ponte Vedra, FL
Verified · Jul 4, 2021
“I have to admit I was a little bit skeptical at 1st, But after we were introduced to Morgan as our point of contact, things went very smoothly and we are very very happy with our new puppy! The pampered ground delivery service who brought us our puppy was awesome as well! Thank you from the bottom of our hearts!!”
Linda W. · Long Beach, CA
Verified · Jul 4, 2021
“Was great with make sure the health of the puppies came first, and excellent with travel arrangements.”
Jacinta B. · Fabius, NY
Verified · Jul 3, 2021
“Great service. Keep me up to date on everything and what was going on with her travel”
Rhonda L. · Lakewood, WA
Verified · Jul 3, 2021
“Pawrade was absolutely amazing! Anytime we had a question or concern we received phenomenal customer service. The process was stream-less and super easy. We would recommend Pawrade to anyone purchasing a puppy. Even the transportation carrier was amazing, friendly, and amazing communication. ”
Kristie O. · Sacramento, CA
Verified · Jul 3, 2021
“Hi: Thank You For Making This Process For Myself and The Breeder Exceptional! Juju is At His New Home. Everything Went Smooth and He's a Happy Pup! The Drive Home Went Better Then Expected. We've Been on Several Walks To Get Juju Acclimated To The Property. He's in His Large Crate To Sleep. But He Likes Staying Next To Me. He's A Beautiful Shepherd! The Breeder Showed Great Communications With Me. Juju also is Starting To Take a Liking To Sophia My West Highland. But I Think He's Going To Be The Boss???? Just Perfect Thanks For All the Emails and Text For a Smooth Transaction Laura N. Canton Texas”
Laura N. · Canton, TX
Verified · Jul 3, 2021
“I had a great experience with the agent I worked with. Pawrade was very informative and easy to reach for questions. I was hoping to have a little more background on the breeder before I received my new puppy , but that's something they guarantee and you get once the puppy arrives. Our new puppy is a Golden Retriever, super playful and a ball of love! Be careful with the finance option through Credova. Luckily I was able to pay my balance within a month, but if you don't see that being possible, you should just wait until you have all of the funds so you can avoid paying close to 6k on a 3k puppy baby with travel. Overall a great experience, my family feels complete. ”
Nikki B. · Durham, NC
Verified · Jul 2, 2021
“Great communication, excellent policies, comforting health guarantee. Kayce and Renee were great!”
Heather W. · Greenfield, IN
Verified · Jul 2, 2021
“Do Not listen to the negative reviews. Everything went so smoothly it was unbelievable. I am an avid reviewer and reader of reviews and I can tell you the people on here are impatient with the delivery time and process. They also didn't follow directions from pawrade or do research on the kind of dog they were getting. We got an Aussie Poodle mix and everything from the purchase to him coming home today was AMAZING!!!! We chose this breed because they are smart and easy to train. He has been home for less than 1 day and he is already responsive to the clicker and basic commands. The travel person came right to our door and he was hand delivered. I know some folks complained about travel, but it's because they went a more affordable direction soooo again patients was missing. I hope pawrade gets this to the top of their review list for another family to read and get their new addition to their family. ”
Quinn M. · Las Vegas, NV
Verified · Jul 1, 2021
“Pawrade was able to help us find our new little girl. I was always able to get in contact with everyone there and even the breeder. She was definitely a bit out of it after such long travel(we chose driving since we drive regularly and wanted her to be somewhat used to a car). She is the sweetest thing, already potty trained, she loves my other dogs. I'm so glad I went with Pawrade!”
Jaclyn L. · Oceanside, CA
Verified · Jul 1, 2021
“All good and tarnishing well”
Bryan S. · Cambridge, MD
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.