“Great experience. Especially for a first time dog dad. Love my little Tesla (Aliyah).”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I used Pawrade for dealing with a breeder in Missouri and all went exceptionally well. They are very trustworthy and reliable. The puppy was also wonderful exactly as advertised. I do recommend Pawrade very strongly. Thank you very much for helping me.”
“Thank you for your service. The puppy was been delivered with great care and attention. Pawrade really met my expectations. A Golden Retriever puppy like Milo was someone I was looking forward in getting. Thank you once again. I will highly recommend pawrade to anyone who is looking for a puppy. They provided outstanding customer service”
“My experience was great! There was a lot of communication and thorough steps so I was always aware of what to expect. Couldn't have asked for a smoother transaction. I love my new puppy! Thank you Pawrade.com!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Amos is everything I wanted. He is absolutely perfect. Houston was great in getting everything done today so we could get Amos and bring him home. Thank Pawrade for the ease of making it happen. A million thanks.”
“I'm so happy I found Luke on here! I just received him this past Tuesday on 12/29. He was available 12/20, but they were not able to find an available flight before Christmas for delivery. Communication with a liaison between me and the breeder helped keep the info about my puppy consistent, although, some information about his registry records were hard to obtain. His shot records are recent and up to date. However, I found out he did have an ear infection upon receiving him. Transportation was via truck with puzzle piece carriers! He traveled from Missouri to California and it took 3 days for him to arrive, and actually, arrived a few hours earlier than expected! The owners Lisa and Christien were phenomenal! He arrived safe and pre-spoiled! Handsome cute little mini dachshund! I was fearful that this site might be a scam, but so happy I took a chance with pawrade!”
“The company stayed in contact at all times, our puppy arrived a day early. He was a bit groggy from the ride, but perked up by the following day. The representative, breeder & driver all had the best interest of my puppy and kept him safe the whole way to his new home!! He's beautiful & healthy!! We would definitely use pawrade if we were to adopt another baby, thank you so much!!”
“The team kept us informed every step of the way. They were available for questions when we had them. They even followed up with us to make sure our new puppy arrived safely. Thank you!”
“This was an easy and well supported process. We received our pup quickly and in good condition. He has settled in well here and we are very happy to have him as part of our family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“As most people, I was skeptical about buying a puppy online. But all of my doubts were put to rest when I got in touch with the people from Pawrade. They were so informative and walked me through every step of the way to get the beautiful puppy that I have today. They made sure she was safe and healthy and ready to be with her new family. I just can't stress how amazing they made my experience and I'll definitely be coming back soon to give my little bundle of joy a sibling!”
“Thank you Pawrade for helping us find the perfect Furbaby for our family!”
“It was a great experience he is doing great. He seems well adjusted. We call him Bentley.”
“We felt very comfortable with the entire process. Everyone was very friendly, comfortable, and easy to work with. We're so lucky to have our Henry.”
“Process was simple and I was contacted several times by staff. Delivery was slow due to weather, but pup arrived in good health.”
“This was a very easy and comprehensive process. I felt supported the whole time. Our new pup is perfect, great temperament. We are over the moon. thank you! ”
“I will admit, I was a little skeptical at first. I even might have driven the staff at pawrade a little crazy in the beginning. From the first communication through the delivery this company was nothing but top notch. The entire staff was available during the whole process and answered texts and phone calls immediately. I highly recommend Pawrade.”
“We are completely in love! She fits perfectly in our family. Wish is a very happy And loving puppy! Her first vet visit was excellent. She is very healthy. Our experience has been a wonderful Christmas gift for my daughter!!”
“I love my new puppy. I thought it was very nice that the breeder FaceTimed me with puppy when the delivery had to be delayed. It shows that the house training process had been started. It was so nice to have the puppy delivered right to my home.”
“This website is great for finding a new addition to your family. The people on here as well as the breeders are super helpful and understanding.”
“Very happy with our experience and love our darling Matilda (Emma) already”
“Overall very streamlined and organized prices on the front end however after the money transaction occurs, the communication slows down and for those where this is their first time, need at least some follow up up until the puppy arrives.”
“Easy transaction, great communication, beautiful puppy!”
“We purchased our new Lab through pawrade. I had my concerns but they were fantastic. Shannon and Aurora both were very responsive to my text messages, and provided additional photos of our new dog upon request. They even got us photos of the mom and dad upon request. We arranged to pick up our new dog, and once final payment was made, they provided the sellers information, and they provided their address for pick. everything went off without an issue! I woul highly recommend Pawrade to anyone considering buying a new pet.”
“Pluto was advertised as crate trained and is definitely not. He has pooped and peed in his crate several times when coming inside after going out. This is unacceptable and I think for the price I paid that I am entitled to a partial refund. I chose him because he was listed as crate trained and I find I have to start from the beginning of training.”
“It was a wonderful experience! He is now called Riley (I already had one named Duke). He is so sweet and calm! He will be a wonderful service dog for me!! Thank you so much!”
“I had a good experience with Pawrade. I received her as planned and just had her vet exam after receiving her on Saturday. I appreciate the prompt replies regarding the puppy from both Pawrade and the breeder as I was making a decision and setting up pick-up. :)”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


