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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 329 of 337 · newest first
Verified · Jan 3, 2021

“Great experience. Especially for a first time dog dad. Love my little Tesla (Aliyah).”

Landon E. · Scottsdale, AZ
Verified · Jan 3, 2021

“I used Pawrade for dealing with a breeder in Missouri and all went exceptionally well. They are very trustworthy and reliable. The puppy was also wonderful exactly as advertised. I do recommend Pawrade very strongly. Thank you very much for helping me.”

José C. · Orlando, FL
Verified · Jan 3, 2021

“Best lil pup ever ”

Laura S. · Las Vegas, NV
Verified · Jan 2, 2021

“Thank you for your service. The puppy was been delivered with great care and attention. Pawrade really met my expectations. A Golden Retriever puppy like Milo was someone I was looking forward in getting. Thank you once again. I will highly recommend pawrade to anyone who is looking for a puppy. They provided outstanding customer service”

Lysander P. · Sacramento, CA
Verified · Jan 2, 2021

“My experience was great! There was a lot of communication and thorough steps so I was always aware of what to expect. Couldn't have asked for a smoother transaction. I love my new puppy! Thank you Pawrade.com!!”

Tabitha W. · Tampa, FL
Verified · Jan 1, 2021

“Chance 'Leo' arrived happy and well. Thank you”

Pranil K. · Modesto, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jan 1, 2021

“The folks at Pawrade are great to work with. The entire process was smooth and they were attentive to every detail and able to answer all questions.”

Richard K. · Saint Louis, MO
Verified · Dec 31, 2020

“Amos is everything I wanted. He is absolutely perfect. Houston was great in getting everything done today so we could get Amos and bring him home. Thank Pawrade for the ease of making it happen. A million thanks.”

Alberta B. · Hardesty, OK
Verified · Dec 31, 2020

“I'm so happy I found Luke on here! I just received him this past Tuesday on 12/29. He was available 12/20, but they were not able to find an available flight before Christmas for delivery. Communication with a liaison between me and the breeder helped keep the info about my puppy consistent, although, some information about his registry records were hard to obtain. His shot records are recent and up to date. However, I found out he did have an ear infection upon receiving him. Transportation was via truck with puzzle piece carriers! He traveled from Missouri to California and it took 3 days for him to arrive, and actually, arrived a few hours earlier than expected! The owners Lisa and Christien were phenomenal! He arrived safe and pre-spoiled! Handsome cute little mini dachshund! I was fearful that this site might be a scam, but so happy I took a chance with pawrade!”

Briana H. · El Monte, CA
Verified · Dec 31, 2020

“The company stayed in contact at all times, our puppy arrived a day early. He was a bit groggy from the ride, but perked up by the following day. The representative, breeder & driver all had the best interest of my puppy and kept him safe the whole way to his new home!! He's beautiful & healthy!! We would definitely use pawrade if we were to adopt another baby, thank you so much!!”

Tiffany S. · Las Cruces, NM
Verified · Dec 31, 2020

“The team kept us informed every step of the way. They were available for questions when we had them. They even followed up with us to make sure our new puppy arrived safely. Thank you!”

Michelle H. · Burke, VA
Verified · Dec 30, 2020

“This was an easy and well supported process. We received our pup quickly and in good condition. He has settled in well here and we are very happy to have him as part of our family.”

Karen S. · Potomac, MD
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 30, 2020

“As most people, I was skeptical about buying a puppy online. But all of my doubts were put to rest when I got in touch with the people from Pawrade. They were so informative and walked me through every step of the way to get the beautiful puppy that I have today. They made sure she was safe and healthy and ready to be with her new family. I just can't stress how amazing they made my experience and I'll definitely be coming back soon to give my little bundle of joy a sibling!”

Breaunna C. · Duncanville, TX
Verified · Dec 28, 2020

“Thank you Pawrade for helping us find the perfect Furbaby for our family!”

Tammy B. · Joppa, MD
Verified · Dec 28, 2020

“It was a great experience he is doing great. He seems well adjusted. We call him Bentley.”

Tammy L. · Goffstown, NH
Verified · Dec 25, 2020

“We felt very comfortable with the entire process. Everyone was very friendly, comfortable, and easy to work with. We're so lucky to have our Henry.”

Christopher P. · Winnetka, CA
Verified · Dec 24, 2020

“Process was simple and I was contacted several times by staff. Delivery was slow due to weather, but pup arrived in good health.”

Carol R. · Port Townsend, WA
Verified · Dec 24, 2020

“This was a very easy and comprehensive process. I felt supported the whole time. Our new pup is perfect, great temperament. We are over the moon. thank you! ”

Tara M. · Providence, RI
Verified · Dec 24, 2020

“I will admit, I was a little skeptical at first. I even might have driven the staff at pawrade a little crazy in the beginning. From the first communication through the delivery this company was nothing but top notch. The entire staff was available during the whole process and answered texts and phone calls immediately. I highly recommend Pawrade.”

Liz F. · Eastchester, NY
Verified · Dec 24, 2020

“We are completely in love! She fits perfectly in our family. Wish is a very happy And loving puppy! Her first vet visit was excellent. She is very healthy. Our experience has been a wonderful Christmas gift for my daughter!!”

Heidi H. · Rock Hill, SC
Verified · Dec 24, 2020

“I love my new puppy. I thought it was very nice that the breeder FaceTimed me with puppy when the delivery had to be delayed. It shows that the house training process had been started. It was so nice to have the puppy delivered right to my home.”

Tanya W. · Newark, DE
Verified · Dec 23, 2020

“This website is great for finding a new addition to your family. The people on here as well as the breeders are super helpful and understanding.”

Savanna D. · Amarillo, TX
Verified · Dec 22, 2020

“Very happy with our experience and love our darling Matilda (Emma) already”

Angela M. · Highland Village, TX
Verified · Dec 21, 2020

“Overall very streamlined and organized prices on the front end however after the money transaction occurs, the communication slows down and for those where this is their first time, need at least some follow up up until the puppy arrives.”

Latonika B. · Memphis, TN
Verified · Dec 21, 2020

“Easy transaction, great communication, beautiful puppy!”

Jonathan G. · Culver, IN
Verified · Dec 21, 2020

“We purchased our new Lab through pawrade. I had my concerns but they were fantastic. Shannon and Aurora both were very responsive to my text messages, and provided additional photos of our new dog upon request. They even got us photos of the mom and dad upon request. We arranged to pick up our new dog, and once final payment was made, they provided the sellers information, and they provided their address for pick. everything went off without an issue! I woul highly recommend Pawrade to anyone considering buying a new pet.”

Bernie G. · Shorewood, IL
Verified · Dec 19, 2020

“Doc is the best Christmas gift anyone could ever ask for he is so very beautiful and sweet me and my son love him to death”

Chris T. · Rantoul, IL
Verified · Dec 16, 2020

“Pluto was advertised as crate trained and is definitely not. He has pooped and peed in his crate several times when coming inside after going out. This is unacceptable and I think for the price I paid that I am entitled to a partial refund. I chose him because he was listed as crate trained and I find I have to start from the beginning of training.”

Response from PawradeEmily we are sorry you misinterpreted what was communicated to you. No puppy will arrive crate trained, Pluto's breeder started him on crate training however that is a process that must be continued by you. Depending on the breed, some puppies are quick learners and others take a little bit of time. Additionally, even a fully trained puppy can have accidents when they move to a completely new environment away from their mother and littermates. We are happy your puppy arrived happy & healthy!
Emily P. · Bedford, NH
Verified · Dec 14, 2020

“It was a wonderful experience! He is now called Riley (I already had one named Duke). He is so sweet and calm! He will be a wonderful service dog for me!! Thank you so much!”

Margaret V. · Longview, WA
Verified · Dec 14, 2020

“I had a good experience with Pawrade. I received her as planned and just had her vet exam after receiving her on Saturday. I appreciate the prompt replies regarding the puppy from both Pawrade and the breeder as I was making a decision and setting up pick-up. :)”

Adriana P. · Houston, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.