Petunia
Pug Puppy
I would not recommend Pawrade to anyone. Despite the fact that we love our new pug puppy, the entire adoption process is rushed, customer service is essentially absent, and you're better off buying from a puppy mill than this service. We spent almost $5,000 on our puppy including the air fare nanny. The day that our puppy is flying out to us we receive a phone call from Pawrade stating that our pug has a preexisting condition, patella luxation, but that it's not a big issue and that we should ask our vet if we want confirmation. We call our vet who does not recommend proceeding forward with the process since the puppy is likely to have issues. We call Pawrade back and no one answers. We were put in a situation where we felt obligated to pick the puppy up at the airport because we couldn't cancel the sale since the dog was already flying to us in an airplane the same day they notified us that she had a preexisting health condition. Absolute sham and will take your money in a heartbeat.
Response from Pawrade.com:
Dominic, we're sorry if you feel a puppy mill puppy would be better than the healthy puppy you received from Pawrade. The luxating patella is grade 1 and is very minimal and will not cause issues in the future. You would have to worry if the puppy had a higher grade luxating patella, grades 3 and higher. Your puppy traveled to you on 9/20, however we attempted to reach you via phone and through our message center on 9/19. After no response to either attempt, we called and sent another response on 9/20 the day of your puppy's travel where we did finally make contact with you and you stated you understood and appreciated us calling to inform you. We do wish you and Petunia a lifetime of happiness and apologize you felt we put your in a difficult situation.
Dominic, we're sorry if you feel a puppy mill puppy would be better than the healthy puppy you received from Pawrade. The luxating patella is grade 1 and is very minimal and will not cause issues in the future. You would have to worry if the puppy had a higher grade luxating patella, grades 3 and higher. Your puppy traveled to you on 9/20, however we attempted to reach you via phone and through our message center on 9/19. After no response to either attempt, we called and sent another response on 9/20 the day of your puppy's travel where we did finally make contact with you and you stated you understood and appreciated us calling to inform you. We do wish you and Petunia a lifetime of happiness and apologize you felt we put your in a difficult situation.
