Puppy arrived with bilateral ear infections (so filthy and gross looking ears) and should have been seen by their vet days before seeing my vet. I was shocked when my vet showed me the condition of ears!!Also giardia parasite antigen positive.
Response from Pawrade.com:
Sharon, we are very sorry to hear that there are some health issues with your new pup. We and our partner breeders make every possible effort to ensure every puppy arrives happy and healthy, that's the core of our puppy first approach. Sadly, despite our best efforts sometimes there are minor issues that are very common with puppies that can occur. Please open a health guarantee claim so we can ensure you are covered for the treatment of these issues. We are sure your pup will quickly be past this and you will enjoy a long and happy future with your new family member.