Our puppy arrived with parvo virus after not being vaccinated for it prior to travel, and had to be admitted to intensive care less than 24 hours after he arrived. Today marks day 5 of treatment and it's not guaranteed he'll pull through. We've received minimal response from Pawrade and it's shocking they would email for a review during such an emotionally stressful time. I'm hoping they'll reach out to help as we continue to do everything we can financially to try and save this puppies life
Response from Pawrade.com:
Dallas - we have been in touch with you already to support you and your puppy through our comprehensive health guarantee. Please know the review emails are automated and are sent to every buyer post delivery, this ensures we receive a fair rating for our services. Our support doesn't end with the delivery of your puppy, we will continue to be here to ensure Woody is happy & healthy.