While we received our puppy August and love her. Our experience with pawrade made purchasing her quick and easy and at 1st they were great about communicating with us, answering questions we had etc. But when it came to the transportation of her we couldn't get a straight answer let alone an answer in general. I was told they were waiting for the transport to contact them with a date and time 9 days later we still heard nothing, sent an email asking for an update still nothing, until 1 day I receive a text from the transporter asking about the weather in our area... in total we waited almost a month after purchasing her before we actually received her. We were also told that the breeder would send a starter pack of food for her (so we would know what food to feed her) along with a favorite toy and or something she was familiar with.. she arrived with neither! So she was finally delivered at 8:30 pm and we had no food to feed her until the following day.
Response from Pawrade.com:
Beth - thank you for the feedback and we're sorry if it took a while to get a response when asking for a travel date, we will be sure to look at where the communication was dropped. We do see you purchased your puppy on the 13th and she was delivered to you on the 31st. This timeframe of 18 days is typically what we tell customers to expect when purchasing a puppy. Sorry if it felt like longer, we are sure the anticipation was tough but worth the wait once August was in your arms!