I'm very happy with the transportation lady. She kept us informed and took good care of our puppy. However I am not happy with the breeder who never communicated at all and didn't give timely updates and photos. Also our puppy was very dirty and had huge crusty things by each eye that wouldn't come off with wipes. I'm going to try and use warm compresses to remove them today without hurting the puppy. With the amount of money we spent I expected more communication and that our puppy would have been kept much cleaner. I will probably find a local breeder next time.
Response from Pawrade.com:
Hi Karen, it was an absolute pleasure working with you! We are so happy you received your puppy and loved our staff! We believe in providing a friendly, transparent, yet fully secure process for finding your next four legged companion. Our breeders do have lives of their own and sometimes life calls. Your breeder is normally very receptive so we'll make sure to follow up with him to find out what happened. Puppies cannot hold their bowels for that long and certainly aren't yet fully potty trained. We are sorry Addie may have made an accident on the way to you, we do recommend giving your new puppy a bath upon arrival.