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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 88 of 337 · newest first
Verified · Mar 17, 2025

“I am overjoyed with my puppy. He arrived safely with two wonderful gentleman, who took great care of him. They were personable, caring, and knowledgeable. I couldn’t ask for better transport people. Thank you. You did a fabulous job helping me along the way. I was a very nervous mommy, because I had never done this type of adoption before. I can’t thank you enough for everything you did by answering all my questions. I would recommend you to anyone looking for a puppy. My bundle of joy has been with us for 24 hours and is just a big love bug. So sweet, and loves the other dogs 🐶 in the house. He settled in right away, it only took in about 10 minutes. Then he owned the house and everyone in it! ❤️❤️❤️🐶🐶🐶”

Sharon S. · Woburn, MA
Verified · Mar 17, 2025

“Pawrade kept us informed about the adoption process and provided us all the information and advice we needed. We felt comfortable that our puppy came from a good breeder. We appreciate the 30 day health assurance Pawrade provided. Each person we communicated with was professional and knowledgeable. Thank you Pawrade for our precious puppy.”

Pamela B. · The Villages, FL
Verified · Mar 17, 2025

“Buying Shelly, now known as Kalani, from pawrade was a great experience and I got a great dog! Pawrade was honest, reliable, and helpful throughout the entire process of adopting Kalani. The instructions were clear and they guided me throughout with respect toward me. I cannot tell you how happy I am that I found pawrade and Kalani. The drivers who delivered Kalani to my doorstep took care of her (and the other pups) very well and humanely during the entire journey. I couldn't be more pleased. If you're looking for a puppy, I highly recommend pawrade.”

Nancy C. · Cocoa, FL
Verified · Mar 17, 2025

“Excellent service and communication. It was a wonderful experience and put our minds at ease knowing we were not being scammed. Thank you!”

Diane B. · Hilo, HI
Verified · Mar 17, 2025

“Rosalie is a delight. She is perfect in every way. Very healthy and socialized. I thought communication could have been a bit better, but, overall a great experience.”

Robyn B. · Merrimack, NH
Verified · Mar 16, 2025

“This is my second experience with Pawrade. I am so in love with my new puppy! The entire process was so much fun and everyone was super friendly and helpful:) I definitely recommend!”

Robyn C. · Canyon Lake, TX
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Mar 15, 2025

“We changed his name to Atticus, and we are completely in love!!!! Everything ran smoothly, we couldn't ask for more, thank you, Joanne”

Joanne A. · Hockessin, DE
Verified · Mar 14, 2025

“This company was awesome to work with! My new puppy is amazing! Thank you for my best friend…”

Jennifer C. · Yorkville, IL
Verified · Mar 13, 2025

“Pawrade is an amazing company! I was skeptical at first as my sister and friend got scammed into paying for a puppy they never received on an online fake website! This company is real! Their animals are real! The person who delivered my puppy was amazing and delivered my puppy clean, happy and smelling good! They delivered my puppy from Missouri when the said they would! I am so very impressed with this amazing company! I am so happy with my beautiful new puppy too! I would definitely recommend Pawrade 💯 percent! I really appreciate the positive experience I had with them!”

Maryann B. · Rancho Palos Verdes, CA
Verified · Mar 12, 2025

“My son and I had a wonderful experience working with PAWRADE to find our new puppy Pixie. She is THE CUTEST, sweetest little Boston Terrier I’ve ever seen. Originally I had a different breed of dog in mind, but after speaking with our sales consultant we switched breeds in order to suit not only my needs but also my sons. In addition to the great customer service at Pawrades, I also found the payment system as well as the transportation company to be excellent and very reputable. I highly recommend working with Pawrades to find your special new family member!”

Katherine S. · Sarasota, FL
Verified · Mar 12, 2025

“So far so good‼️🌿 Loved my pet nanny‼️ My puppy is amazing‼️”

Nora F. · Casper, WY
Verified · Mar 12, 2025

“She is beautiful. I am so happy with the choice I made she has one blue eye and one brown eye. It’s amazing. I love it. She is a perfect fit for me and my petite golden doodle.”

Rose Y. · Huxley, IA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 12, 2025

“My experience with Pawrade was great! My puppy is so sweet and cute. Everyone at Pawrade was very helpful, especially Holly. She helped me figure out what breed I wanted and connected me with the breeder so I could ask all my questions. The puppy transport people took great care of my dog on his journey home. Great experience!”

Laura R. · Copiague, NY
Verified · Mar 12, 2025

“Pawrade did an amazing job in finding me my perfect puppy! They were so thorough and caring throughout the whole process. Their attention to detail and follow up were impeccable. I will use Pawrade when "Murray" tells he wants a sister!”

Scott S. · Phoenix, AZ
Verified · Mar 12, 2025

“Daisy arrived happy, clean, delivery was easy to coordinate. It was easy to work with Pawrade everyone we helpful and continues help through out the process.”

Nancy A. · Santa Rosa Beach, FL
Verified · Mar 12, 2025

“Omg..thank you pawrade.i got my teacup chihuahua hes perfect lovable playful tiny like i wanted”

Ana V. · East Stroudsburg, PA
Verified · Mar 11, 2025

“This was a very smooth and easy process of getting my new fur baby. Donna was excellent at communicating with me along the way”

Jeff C. · San Antonio, TX
Verified · Mar 11, 2025

“We adopted 3 babies so there was a lot of paper work Pawrade was very helpful & informative from purchasing and all the steps in between to pick up / delivery I highly recommend them The puppies were all healthy and happy sweet pups from different breeders Thank you for all your help with all the questions I came to you with over the course !”

Susan J. · Ferndale, WA
Verified · Mar 11, 2025

“Thank you so much we absolutely love her!! She is the second puppy I have gotten from Pawrade, and the purchase Was fantastic. I highly recommend Pawrade. Again thank you very much Jane”

Jane A. · Toronto, OH
Verified · Mar 7, 2025

“We got a beautiful puppy. So far our puppy is healthy and doing very well. Pawrade was very responsive and at times when we were concerned and wanted to make sure we were going to get the puppy in the picture and a healthy puppy, the staff at pawrade was very supportive and understanding. We were able to talk to the breeder who answered our questions. Had a good experience in the process and they were helpful.”

Maritza S. · Long Hill, NJ
Verified · Mar 7, 2025

“We are so pleased with the purchase... Everything was explained up front, were kept in touch with, and exactly as communicated throughout... We would highly recommend Pawrade for your next puppy purchase...”

Roger B. · Wichita, KS
Verified · Mar 7, 2025

“I received outstanding service from the beginning to the very end. There was never a time when I could not get ahold of someone, if I had any questions or concerns. Poppy is now named Dobby (from Harry Potter) and he is as cute as can be. Thank you pawrade!!!”

Jodie W. · Trenton, MI
Verified · Mar 7, 2025

“Thank you for a wonderful experience. I love my new puppy. Her new name is Sofie. The entire team from Pawrade were professional and helpful. Ryan and Aaron from Furry Trails kept me updated on their roadtrip from Ohio to California, wow. And they were right on time with her delivery. Thank you guys. 😊”

Pamela L. · West Sacramento, CA
Verified · Mar 6, 2025

“I absolutely LOVE the puppy I recieved with Pawrade. He was exactly as described, with the sweetest, funniest personality. You couldnt dream of a better breeder/owner to get a puppy from. . He clearly cares deeply about his puppies and treated the puppy like a family member. The puppy was well socialized , adjusted and very healthy. I can't say enough about the puppy or the breeder. Pawrade made everything smooth and even facilitated a video call with the breeder and the puppy . I would highly recommend Pawrade”

Jeannette S. · Tracy, CA
Verified · Mar 6, 2025

“This is the second puppy I've gotten from Pawrade and it's been a great experience. The guys who transported her were awesome and treated her with love. Thank you”

Mathew B. · Henderson, NV
Verified · Mar 6, 2025

“Extra happy with my new puppy fast and great response time for all questions and concerns I had about Marrs 💙”

Mario M. · Omaha, NE
Verified · Mar 5, 2025

“We are glad we went through Pawrade. Their customer service is on point. Great communication from the staff and very helpful guidance throughout the process.”

Christopher A. · Glendale, CA
Verified · Mar 5, 2025

“Great job totally professional. I’m glad I found you!”

Carl G. · Derby, CT
Verified · Mar 5, 2025

“The puppy is perfect. Her vet check here was excellent and she is well socialized as promised. My problem was with the delivery and communication as to when she would get here. All the relevant phone calls are in your records. The delivery company did their best and she arrived in great condition despite having to travel an extra day due to the phone issue. The delivery company was not told my phone is a landline and so texted me as to when they would arrive. Naturally, I didn’t get any messages. So, having stayed at home, glued to my phone all of Friday and Saturday, I finally gave up Sunday morning and went to church at 9:30. It was during that one hour and 10 minutes I was gone that she arrived. The first I knew of anything was a missed call at 10:10 AM. Had the delivery company been informed I had a landline, they would have called before 9:30 and all would have been well. I did all I could to avoid this situation, please review your taped phone calls.”

Hazel C. · Charles Town, WV
Verified · Mar 5, 2025

“Everything has went very well.”

Lola R. · Coldwater, MI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.