Australian Shepherd Reviews: Customers Love Us!

Winnie
Australian Shepherd Puppy

While everything worked alright, what I did miss (and you might consider in the future adding) is more information about the puppy before we get them. I have always worked directly with breeders in the US and my Eurasiers were from Toronto, Canada, so I have always been able to ask questions and get tips on their personalities and how to work with them. This is my first Australian Shepherd and I find she is so much different than any other breed I have had before. But besides facts found on a Google search, I don't know much about her or any personal information that her breeder might know. Last night she was traumatized upon hearing the television, but in her description I believe it said that was one of the things that she had been conditioned to. But this little girl is truly an exceptional puppy and a most valued new member of our family! Thanks for asking, and thanks for Winnie.

Jack
Australian Shepherd Puppy

Excellent service all around

Sparky
Australian Shepherd Puppy

Very fragmented process with poor communication. System issues sent automated messages that are not relevant, ie: emails for us to take the next step in buying a Shepherd after we already paid you all and bought one. Also, the hidden fees are poor business, they don't amount to much, but you should be forthcoming. The delivery was timely, although the dog arrived covered in feces, we were told that the dog just had a "little mess" a few minutes prior but based upon the smell and appearance was clearly sitting in its feces for a long period of time. Would not recommend!!

Ruby
Australian Shepherd Puppy

Everyone was very helpful and polite. I love my new baby. Thank you all.

Bali
Australian Shepherd Puppy

Very disgusted with the manner inwhich the business end of this transaction took place!! Puppy and breeder were exceptional!! I will NEVER recommend Pawrade to anyone looking at obtaining a puppy! Instead look for direct purchase from a non-puppy mill breeder!

Cephei
Australian Shepherd Puppy

Very polite

Baron
Australian Shepherd Puppy

Had a great experience, thanks.

Daniel
Australian Shepherd Puppy

Very smooth process.

Conrad
Australian Shepherd Puppy

I love my puppy and wouldn't change who he is. He is doing well and growing with us. The paperwork and your health guarantee negates each other. Why bother? He came from a place with alot of puppies. He came he is afraid of men off the bat at the airport. He still is. His dew claws were supposed to be removed they weren't. In a weird conversation between my sister and myself, I picked up a piece of mail, a white envelope, he ran into his cage and cowered. Odd. We've pretty much broke him of that. Arrived with Giardia and another bacteria, needed meds off the bat. It took two rounds to clear it. Puppy mill problems. So. As I am thrilled with Jack and wouldn't trade him for nothing, yes Jack. What the hell kinda name was Conrad? Every is suspect. Trust no one.

Bishop
Australian Shepherd Puppy

Working with Pawrade was such a stress reliever! They were very communicative and gave frequent updates and replied extremely quickly to any questions or concerns. However, and this is probably something that was out of Pawrade's direct hands… he arrived heavily infested with ticks! Which perhaps stemmed from the breeder, or happened in transit. What probably started with a few, during two days of travel, lead to an infestation by the time he arrived. :(

Bailey
Australian Shepherd Puppy

Honestly don't know where to begin without sounding like a plug! We almost got scammed as over 80% do! Then we read about PAWRADE and started browsing Aussie Shepherds. We called and talked to puppy concierge Kelly Wicoff who took tons of time while we fished through options. The fact that PAWRADE only represents established breeders was awesome! We found BAILEY and knew we wanted him in our Mountain life. Kelly answered an extremely long email thread with questions and concerns. Once we were ready for the dog we emailed and called her then she forwarded us on to customer service liaison Donna Conner. We had questions for breeder etc and she got all the answers during the process. As the dogs pick up got closer we still had questions and she got answers. We then were introduced to Wags On Wheels as needed transport for the dog. Wow...another amazing experience. They use a tracking app so you can see dogs location and update during the ride. The drivers call and text too.

Bonamy
Australian Shepherd Puppy

Pawrade helped me every step of the way to welcome my new best friend! I'd give this 100 plus stars if I could! I will be recommending everyone who is looking for the perfect new part of the family to Pawrade!!! Thank you so much for everything you did! This was my first experience, and I have never felt so confident and safe bringing my new furry friend home! THANK YOU!!!!

Lupin
Australian Shepherd Puppy

The customer service was amazing the communication was always a fast response. They answered all my questions with photos of the parents dogs and made the transaction feel personal as I had changed my mind on getting a male pup after putting deposit down on a female. Everyone was extremely friendly and caring! I unfortunately received the puppy with a bad case of diarrhea and low weight. I am getting him tested for parasites due to how low his weight is and had him treated for heart worm since it was such a long delivery trip. I am extremely appreciative that the service required the exam within 72 hours of the puppy being dropped off to catch the issue of his low weight and possible parasites. I would use the service again and even refer friends as long as the distance for delivery was closer to me. A 4 day travel time with multiple puppies in route is too much for such a little one.