Read 142 verified reviews from real families who found their Bernedoodle puppy through Pawrade.
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Showing page 4 of 5 of 142 customer reviews
I am very pleased with Skyler It took a while to get her but she is a gem Very sweet and loving And working with you was a pleasure
Brynleigh
Great experience, always able to answer my questions and keep me in the loop. Along with everything they provided me with great information to learn about the puppy.
Bernedoodle Puppy
10/27/2022
Ciara
Process was super easy. Communication up until purchase was complete and on the spot, became a little spotty after that, but they were always available!
Bernedoodle Puppy
10/12/2022
The process in getting our new dog was very easy and communication was great. My biggest concern was where was my dog bred, lack of information about parents (names, pictures, what is their history) How many puppies were in litter, did parents have genetic testing prior to breeding. What are the conditions that my dog lived for the first 3 months of life? The 72 hour vet check showed that the umbilical hernia that my dog has, in the opinion of the vet, is congenital. Susan and Levi ( who were so very nice!!)said that their vet said it was a fatty mass. My vet said that I have to really watch it because it's on the larger size. Does Pawrade actually meet with the breeders? It states "no puppymills" but what proof of that do you offer and how do you know? That was the reason for my 3 star rating. Nothing to do with the process but more the vetting of the breeders and the puppies.
Pawrade introduced us to Eli, the world's sweetest bernedoodle that has settled in very nicely at his new home with us. My kids love him! The reps at pawrade were all friendly and matched my excitement for Eli. The process was pretty painless and the only reason I take away a star is because the delivery listed as "Pampered Delivery" is a bit inaccurate. Eli first went to the wrong address, and when he arrived he was in a small kennel covered in wood chips. "Pampered" is not what I would use to describe that, but nonetheless he made it here safe and sound and is an absolute delight for our family
I'm very happy with how everything has gone getting my puppy! He's so healthy and an amazing addition to my family. Thank you so much pawrade for all of your help!
Overall it took much longer than we anticipated. Over 4 weeks from when we paid. The puppy had health issues. In my opinion a puppy shouldn't be listed if it is not cleared of worms or any other issues. We purposely set time aside to spend with our puppy and that was wasted. When we asked about getting a different puppy we were told no. Last our puppy arrived at 4am covered in urine. Paying over $700 for puppy transport sorry but we expect better than that. Thankfully our puppy is amazing. Lower your expectations on timelines and delivery. It was very frustrating for us.
Harley
The whole process was simple and easy. I was in contact with them from the moment of purchase all the way until the puppy was given directly to me. Such a great experience
Bernedoodle Puppy
07/24/2022
Our experience has been incredible! Thank you, Regina, Lara, Morgan, and especially Kelli, for all the information and help with this whole process. The amount of support provided by Pawrade is amazing! We are so happy with Ethan/Maverick!
Billy
I'm so incredibly happy with Billy and the rest of everyone (Corbin, Lara, Rene) for keeping up to date and answering all of my questions. I just got back home today and Billy is just as his description said. He is so incredibly cuddly and refuses to leave my side ❤️ Thank yall again so much and thank you to the breeders as well, yall made this quick and fun. He really is a special puppy.
Bernedoodle Puppy
05/15/2022
Lulabelle
We had a problem with the delivery of the puppy and or the communication about the delivery. We requested and was told by a few emails that the puppy would be delivered on that day. Driving to the airport at night to Newark NJ not the best area. We arrived at the time we weee told and no puppy, no one knew where she was and no one answered the phone to Pawrade when called at 10pm. After calling American Airlines only then did we find out she was coming the following day at the same time. The next day we were called about the problem and they were very apologetic but but that was after a ride to the airport for nothing….. we weren't happy!
Bernedoodle Puppy
05/03/2022
Sloan
We couldn't be happier with our new puppy Hercules. Pawrade made the process easy and stress free. We would definitely recommend using this service to friends in the future.
Bernedoodle Puppy
05/02/2022
The process was much easier than I made it. But with a little help, and a lot of patience from the staff at Pawrade, I was able to get the exact puppy my family wanted and quickly. The financing that included a 90 day same as cash meant that we could get the puppy sooner than we would have and it won't cost us any extra, plus the puppy was less than the prices close by. He's healthy and now, after two days, he's happy and playful.
Ill start with the positive that I had which was the people I spoke with on the phone that communicated between myself and the breeder were helpful. Outside of that I was livid to find out that the moment after I purchased my pup I was informed that she had surgery to repair a hernia TWO WEEKS prior that was not disclosed to me and the way that I was informed was by sending me a "Pre-Existing Condition Form". The blame was immediately passed to the breeder, which in reality it doesn't matter. When I spoke to the liaison on the phone, they noted that a manager was informed about the situation although I never heard from any supervisor or management. Talking to travel department was not ideal, I never heard from them when trying to work out the travel details, I had to ask for them to reach out to me as I have to take time off of work to pick up the pup and needed time to do so. After I received my pup I never received the "Transfer of Ownership" document that was supposed to be sent
Benny
I can not tell you how wonderful the entire process has been, from beginning to end. We are so grateful for our pup, and for Pawrade!!
Bernedoodle Puppy
04/16/2022
Rudy
A great seamless service:)
Bernedoodle Puppy
04/16/2022
We couldn't be happier with our Pawrade experience! Everything from first reaching out, to having Zoom sessions setup with different breeders in order to "meet" the puppies, to finally receiving our little guy was amazing. We're so excited to see our kids grow up with the newest addition to the family!
In the beginning everything was great. We were able to track the puppy nanny and see when they were coming. We were given food that was being used for him to eat but when we ran out of the food in the ziplock we found out the food given to us (iVet) was not the same food and we were not able to transposition him to the iVet and he had diarrhea the next day. We did a puppy wellness check to make sure Rocco (Odin) was doing well the next day which we found out that her wasn't chipped. We notified pawrade and was given the number of the breeder to find out what was going on. The person from pawrade said they texted and called the breeder to find out what happened but never heard back and that's when the number was given to me. Then the next day the breeder called and said that Odin was chipped and that it might have fallen out on the 3 day road trip to us. I then emailed support to find out if I was supposed to do. This will be resolved next week
Our puppy arrived happy and healthy. He is adorable and fitting right into our family so well. We just love him. I would say the whole experience with Pawrade went well and communication was pretty quick when I had questions.
Thor
I have to say I my experience with Pawrade was exceptional. I contacted them about Thor, (ours now) Bernedooble puppy. Beth contacted me right away, she was very helpful and reassuring, she set up a Zoom meeting that day with the breeder. I was able to see by puppy and speak to the breeder directly. If that had not happened I wouldn't have this fur baby today. She stayed in communication with me as well as got Morgan to connect with me and kept me updated on Thor's travel status. I received lots of information, health insurance. I received daily text messages with updates, paper work, etc. There was lots of contact during the process. I would highly recommend Pawrade. We picked up our fur baby yesterday, he's a wonderful! We are thankful to Pawrade for connecting us with James (breeder) and Thor.
Bernedoodle Puppy
03/10/2022
Great experience with customer service and communication throughout the entire process! We have a very happy and active new edition to our family!
Buttercup
The entire experience was great!
Bernedoodle Puppy
02/24/2022
Trixie
I was impressed at how thorough this company was. It definitely made me less anxious about making sure I was adequately prepared to take on the responsibility of a pet owner. Highly Recommend.
Bernedoodle Puppy
02/21/2022
The puppy arrived safely and she is gorgeous and healthy. I am unhappy that I never got an ETA and had to miss an important event that I actually could have attended if I had known approximately when they would arrive. Also I think the puppy should have been flown and not driven. She was with 16 other puppies over four days. I believe the puppies never touched the ground and pottied in their crates the whole time. She arrived very smelly and stressed. Next time I buy a puppy it will be from a local breeder. I will say the breeder was very thoughtful and sent a new bag of food and a tube of nutracal, also a leash and collar (thank you 😌). Communication from the concierge was spotty - I had to ask when she was leaving Missouri and what kind of dog food she was on. Those are vital points for the customer.
Bennett
Great customer service, fast response times. Will definitely return when we're ready for our next furbaby
Bernedoodle Puppy
02/12/2022
Just wonderful from start to finish!
They are great on sales part, not so great on operational. Took a month to get the puppy, even though it said she'd be available in 10 days after the purchase. Replying was slow and impersonal, copy paste stuff. Puppy is great, we love her regardless, she's the most beautiful and happiest pup.
Very professional an helpful Thank you James
The entire experience was great! The staff at Pawrade gave us detailed information and instructions every step of the way. Duke arrived on time and handled the ride home to Spotsylvania from Reagan very well. We are extremely appreciative of the time and care the entire staff devoted to helping us. He is a very happy little guy, and loves everyone he meets! Thanks again, Jill, Mike, and Duke
Nicki
Transfer was so smooth. They answered all our questions when they dropped our pup off and made sure we had her food and updated us on her last potty break.
Bernedoodle Puppy
01/31/2022
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.
