Lucy
We are so happy receiving our new family member Lucy. She is a bundle of joy to us. Overall experience with Pawrade was very good however, we wanted to provide some input on improvement opportunities: 1) Lucy did not come to Phoenix airport as originally informed but was sent to the Tucson airport and we were not notified of this until the last minute and after a few phone calls on how to receive her. 2) We asked for her feeding information but there was no further communication from either the breeder or Pawrade. We are new to the puppy world but had older dogs and needed some advice on feeding and handling the puppy but none was provided. 3) Lucy did not come with any feeding instruction documents on top of her crate as we were told and all that we received was the food packet, shipping papers and her immunization papers. If this was communicated to us the entire process would have been stress free.
Cavapoo Puppy
Response from Pawrade.com:
Hi Alfia - We thank you for the constructive criticism, we are always looking for ways to improve. I did review your account and see you were provided the travel itinerary on March 8th which stated your puppy was arriving into Tucson TUS on March 11th. We apologize if this was not clear enough in our messaging. We are happy to know Lucy is settling in nicely to her forever home!
Hi Alfia - We thank you for the constructive criticism, we are always looking for ways to improve. I did review your account and see you were provided the travel itinerary on March 8th which stated your puppy was arriving into Tucson TUS on March 11th. We apologize if this was not clear enough in our messaging. We are happy to know Lucy is settling in nicely to her forever home!
