Our puppy was delivered at 2 am on a Saturday so the lighting wasn't good to inspect the puppy, plus we were very tired. Deliveries shouldn't be done in the middle of the night so adopters can properly evaluate the dog. Once we got the puppy inside, we noticed one of her paw nails was discoloured, and her fur was oily. It seems the delivery people only wiped her down instead of giving her a proper bath. We visited the vet on Monday, and she found both ears had infections, paw nail was infected and in-grown, and the vet suspected abuse as the puppy cowered and ran from anyone trying to pick her up. The breeder blamed the delivery service for the issues, but it's difficult to believe that all happened over the 1.5 days it took for the puppy to travel here. The breeder sent videos of her setup to prove she didn't mistreat dogs, and we saw she had a puppy mill, which pawrade guarantees will not be used. Dozens of dogs of at least 5 breeds in cages. We will not use this service again.
Response from Pawrade.com:
Joseph, these claims are not true at all. Irene is actually the 2nd puppy you purchased from this breeder. After your first purchase you left a 5-star review and were so happy you came back to purchase another from this very breeder. While a delivery in the middle of the night is not ideal, our drivers sometimes have to do that on occasion to ensure all puppies are delivered in a timely manner. We apologize for this inconvenience. We hope you will love Irene as much as Shania, your first puppy from this breeder.