My puppy arrived and in the first 12 hours of having him he did not urinate even one time. He was listless and bloated, yet every time he crouched to pee nothing came out. Naturally I was very concerned after such a long time without peeing. I tried to get him to my regular vet but they were booked and told me it was absolutely an emergency and that I should take him to an animal ER hospital. I did that. They found his bladder was completely full and this was causing him pain. They did xrays, ultrasounds and bloodwork but could not diagnose the problem. Finally, to give him relief, they drained his bladder by catheterization. All of this cost me over $500. Within 12 hours of owning my new puppy. I did the right thing by taking him to the hospital. Your company did the wrong thing by not honoring your healthy puppy guarantee. I submitted a claim and have been constantly asked for more information to be provided, despite handing over the complete hospital notes.
Response from Pawrade.com:
Jeff, our health guarantee can only provide coverage for illnesses identified by a veterinarian. Since your veterinarian was not able to diagnose a problem, we could not move forward with processing a claim. Fortunately that means your puppy did not have any underlying medical issues and once his bladder was emptied he was happy & healthy.
