Terrible experience!!! Ricky bought ( Pepper) a golden retriever for me for our anniversary. She was to be a surprise. But you people completely ruined everything. She was 2 weeks late, supposedly due to bad weather. I was balled faced lied to when she was supposed to be here on January 11. Morgan said, and I quote " I got word from the flight booking company that NO flights will depart STL tomorrow due to low temps." well I called the American Airlines flight she was booked on and it and 2 other flights headed to Arizona departed that day. Why lie about it. When we finally got her she was absolutely disgusting. She was far dirtier and stinky than just from the flight. And yes, I know they sometimes pee and poop in their kennels, but she smelled like more than a weeks worth dirty. She had giardia and a UTI And I know your pat answer to giardia is she got it while traveling, bull s*•t. And most certainly had the UTI beforehand. We love her dearly and glad we rescued her.
Response from Pawrade.com:
We apologize we had to delay delivery of your puppy, however this was completely out of our control. The airlines set temperature restrictions to ensure the safety of the puppies traveling onboard. When the temperatures get too high or drop to low, as in your case, the puppies are not allowed to travel. This does not mean the flight is cancelled completely, so you are correct you would still see the plane depart and land with passengers onboard, there just simply would not be any puppies on board. We apologize if this information was not conveyed correctly and will ensure moving forward customers understand the difference.