Home / Customer Reviews

Pawrade Reviews: Customers Love Us!

Read 17,958 verified reviews from real customers across our trusted breeder network.

Pawrade customer Robert M. with their Pomsky puppy Pawrade customer Cristiane A. with their Poodle, Toy puppy Pawrade customer Christopher P. with their West Highland White Terrier - Westie puppy Pawrade customer Diane S. with their West Highland White Terrier - Westie puppy Pawrade customer Sam M. with their Pug puppy Pawrade customer Kathleen G. with their Shih Tzu puppy Pawrade customer Christine L. with their French Bulldog puppy Pawrade customer Stephen H. with their Labrador Retriever puppy Pawrade customer Michael Z. with their Golden Retriever puppy Pawrade customer Jayson F. with their Schnauzer, Miniature puppy Pawrade customer Michael L. with their Shetland Sheepdog - Sheltie puppy Pawrade customer Deborah F. with their Malti Poo - Maltipoo puppy Pawrade customer Jenifer G. with their Peekapoo puppy Pawrade customer Andrew G. with their Cavalier King Charles Spaniel puppy Pawrade customer Olivia C. with their Cocker Spaniel puppy Pawrade customer Evelyn K. with their Dachshund, Mini puppy Pawrade customer Colleen S. with their Cockapoo puppy Pawrade customer Danny N. with their Maltese puppy Pawrade customer Wendy S. with their Poodle, Toy puppy Pawrade customer Dasia C. with their German Australian Shepherd puppy Pawrade customer Diana G. with their Goldendoodle, Mini puppy Pawrade customer Melody H. with their Mixed/Other puppy Pawrade customer Melanie C. with their Boston Terrier puppy Pawrade customer Jason M. with their Schnauzer, Miniature puppy Pawrade customer Laura D. with their Bichon Frise puppy Pawrade customer Connie D. with their Schnauzer, Miniature puppy Pawrade customer Frank B. with their German Shepherd puppy Pawrade customer Lisa C. with their Boston Terrier puppy Pawrade customer Rizalino S. with their Bernedoodle, Mini puppy Pawrade customer David S. with their Poodle, Miniature puppy

96.5% Satisfactory Score
based on 17,958 verified reviews

5 Stars 
 14,892 (83.0%)
4 Stars 
 1,853 (10.3%)
3 Stars 
 583 (3.2%)
2 Stars 
 228 (1.3%)
1 Star 
 402 (2.2%)

Showing page 492 of 599 of 17,958 customer reviews

Customer photo of Labrador Retriever puppy from Jerry S.
Bella
Labrador Retriever Puppy
First of all the puppy had health issues when I received it. Both ears were infected showed signs of bleeding there was dry blood inside both ears. A urinary track infection. The puppy doesn't look anything like the puppy in the Photos on Pawrade website. I Puppy spent approximately eight hours in a dog crate with some shredded newspaper in the bottom of it. It it looked as if it had a little water and little food when the journey started with no toys or anything for the puppy From the breeder to the transport company to the airport and flight time seems a little cruel. As far as communication five emails saying exactly the same thing seems a little much to me. And all-around bad experience and it's still not over. I definitely would not recommend buying your puppy on the Internet and especially not through Pawrade.
Response from Pawrade.com:
Jerry, we are sorry to hear you did not enjoy your experience with Pawrade. While your puppy received a clean bill of health before she left we do have a comprehensive health guarantee to ensure the puppy you actually receive is healthy. Please submit your vet paperwork so we can make sure you are covered. With regards to the newspaper shreddings and contents of the crate, the airlines have strict policies with what can go in a crate during transport. While a towel or bedding seems like it would be a better option, the choking hazard it presents makes newspaper a much safer choice. The airlines transport thousands of pets a day and have created these protocols based on their countless number of deliveries. We wish you and Bella the absolute best and will be here to support you during this journey!
Customer photo of Bernedoodle, Mini puppy from Meryl C.
Serena
Bernedoodle, Mini Puppy
We love our little puppy. My only complaint was she arrived at 11:30 pm which made me nervous. Also didn't like that 2 men drove a van and had to delivery so many dogs.
Customer photo of Shih Tzu puppy from Angelyn B.
Hershey
Shih Tzu Puppy
We love our new puppy! Thank you Pawrade for everything you did to make this happen for us! The communication and the level of care was truly appreciated. Very Best, Angie
Mabel
Mixed/Other Puppy
Pawrade made adopting our new puppies easy and with confidence.
Paw icon

Customer photo of Beagle puppy from Dawn J.
Hushpuppy
Beagle Puppy
This is my second purchase. My first beagle purchase went Fantastic. I can't say the same for this purchase. Don't get me wrong I love my beagle. BUT the delivery part I was less than satisfied. If I can make a suggestion. When a puppy is available for purchase and if it need to be delivered, I think that it would be a good idea to give the estimate date of the different deliveries BEFORE someone makes the purchase. I bought the puppy but then after paying all the fees is when I was told it would be about a month later before I would receive him. If I would have know upfront maybe I wouldn't have been so frustrated.
Response from Pawrade.com:
Dawn - thank you for trusting us again and for your feedback. Unfortunatley, we cannot provide delivery estimates as space is reserved on a first come first serve basis. If we quoted a customer delivery on a certain date and then that space was filled before the customer purchased, it would cause additional complaints. Delivery timeframes can only be given once the purchase is complete and we have confirmation. We appreciate your understanding and continued support!
Bingo
Golden Retriever Puppy
Loved the whole process, all my questions were always answered and I loved being able to track my puppy on the plane! Once he arrived it was a quick process. There is a wait at the airport of about 30mins after he landed but I'm sure that's completely normal. Our puppy Bingo is healthy and amazing! He has his wellness check tomorrow, and my family and I are overjoyed to have him in our home! I advice everyone to make sure and read all the information that's provided for you before your pets arrival, it helps a lot.
Paw icon

Customer photo of Schnauzer, Miniature puppy from Deborah F.
Dominic
Schnauzer, Miniature Puppy
Communication was very good. When we needed help we were contacted by text even on the weekends. My husband and I want to personally thank, Kelli, Nicole, Tina and Shannon for making this an enjoyable experience. We just love our new addition! Feel free to use us as a reference.
Bailey
Pomeranian Puppy
My older dog is a rescue dog so I was very apprehensive of purchasing a puppy through a website. When I saw Bailey, she looked just liked my parents old dog they had though and my heart just knew, so I researched the site and went ahead with purchasing my now furever puppy. They give detailed instructions, were extremely helpful in answering my impatient questions, sending updated pictures of Bailey and keeping me informed of all the steps along the way! I forgot how exhausting puppyhood was but I was correct that Bailey is definitely but furever pup and my other baby boys new sister!
Paw icon

Customer photo of Dachshund, Mini puppy from Patricia W.
Clover
Dachshund, Mini Puppy
From beginning to end our experience was wonderful! Delightful and knowledgeable staff working on our behalf at every step. Most important was the health of our precious puppy. The delivery guys were terrific. They had cared for the puppy well over a four day period. She arrived happy, clean and in excellent condition. Our vet was impressed at how healthy she is and all the shots and micro chip! She said whoever cared for this puppy did an excellent job! Clover is happy and very loved. Thank you so very much!
Customer photo of French Bulldog puppy from Sierra L.
Dixie
French Bulldog Puppy
I would recommend purchasing through pawrade to anyone!! All of my liaison and concierge people were ABSOLUTELY AMAZING!! I highly suggest that you require the breeder to use Pawrade's transport company. Sadly, my puppies breeder did not! She ended up being transported with 39 other puppies, got into an accident and was impounded by animal control. I had to drive almost 18 hours in total to get her released from animal control (who thankfully saved these poor dogs) and brought home safe and sound. Pawrade suggests that you use there transport so PLEASE for the health and well-being of your fur baby, listen! Even though my horror story was out of their control, Pawrade did everything they could to help and assist me. They even refunded my puppy travel fee! They're amazing!!
Carlton
English Bulldog Puppy
Was a very easy and simple experience! Communication was great between Pawrade and me! Quick responses, detailed answers, and an overall positive attitude.
Paw icon

Booker
Dachshund, Mini Puppy
Working with you all has been so easy and rewarding! We are loving our new puppy!!
Paw icon

Digger
Bich-Poo - Bichpoo Puppy
Found the perfect puppy for our family! I'm so glad getting him home to us was as easy and stress free for us and our puppy.
Paw icon

Customer photo of Belgian Malinois puppy from Ken G.
Loki AKC
Belgian Malinois Puppy
Really a great company to do business with very professional helpful can't say enough good things very happy thanks pawrade
Parker
Dachshund, Mini Puppy
I can't say enough about how great my experience with Pawrade has been. Simply amazing from start to finish! They really make you feel secure and share a wealth of information to help you prepare for you little fur baby. Everyone I spoke with was always kind and courteous, will go the extra mile to make sure all of your questions are answered. I am so grateful I found them. My puppy flew from Missouri and was in perfect health, no worms or any other conditions, my vet was pleased. I had been scammed twice before finding Pawrade, lost over 700.00 so I was quite gun-shy to say the least. Please don't second guess using Pawrade, I will use them again for sure. Wonderful experience...I promise you won't regret it!
Paw icon

Barkley
Golden Retriever Puppy
It's only been a day but he seems to be adapting Very happy with the whole process
Paw icon

Lydia
Dachshund, Mini Puppy
We could not be happier with the whole process and the attention that was paid to us and our new puppy. The process was seemless. Thank you!
Paw icon

Customer photo of Cavapoo puppy from Kathleen T.
Cassie
Cavapoo Puppy
I appreciate your guidance every step of the way. This can be an overwhelming experience and your patience with me was greatly appreciated.
Customer photo of Boston Terrier puppy from Kenneth B.
Colton
Boston Terrier Puppy
Pawrade and all their representatives are great! Each time I reached out it was almost no time for an update! Colton is home and has already settled in, in just one nights sleep! He's energetic, cuddly and perfectly quiet in his own way! A special thanks to Tony, Sandra and Denean for outstanding customer service!! 10/10!
Princess
English Bulldog Puppy
The overall experience was fantastic… great communication with pawrade and the breeder! The only deltas for this transaction was the description and to what the puppy came with. The description was listed as male puppy but was a female,(female was what we wanted) the puppy was listed to have a microchip, no microchip in the puppy. The microchip was thought to be included in the overall price? Princess is adapting to her new home. She was a big hit at our veterinarian visit "everyone of the staff wanted to take a picture with her" she's a real cutie pie!
Paw icon

Customer photo of Schnoodle puppy from Mildred G.
Huck
Schnoodle Puppy
I love my new baby (Huck) "Ben" He is so loving and adorable from the first he entered my arms. We are already joined at the hip. He is smart and is learning ever minute. You did great. I admit I was scriptable ordering online but it was a great thing. Thank you Mildred
Customer photo of Shichon puppy from Belinda S.
Mystique
Shichon Puppy
The service provided was excellent. The message system was very beneficial. All our questions were answered in a timely manner without having to call and be on hold and could contact them when we had the time. Mystique is so precious too!
Customer photo of Pomsky puppy from Tracy A.
Montoya
Pomsky Puppy
The staff was wonderful to work with and the process was stress free. Thank you again for all your help.
Customer photo of English Bulldog puppy from Zoe H.
Mikey
English Bulldog Puppy
Pawrade was so supportive, responsive, and communicative throughout this process. We had our new 6 month english bulldog puppy Ernie in our arms less than 2 weeks after reaching out! We are so happy!
Hunter
German Shepherd Puppy
Just arrived this evening, clean & content. Just as cute as the pics too! Pawrade was great on communication. Breeder send a couple photos during the wait. Transportation was on time and communicated along the way. Alittle disconnect on the app with transport, but all in all...great job!! Thank you everyone involved in this new adventure!
Paw icon

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.