Communication was not great around communication (timing or pickup and during transportation). Puppy was examined less than 13 hours after arrival and came back with a parasite. Puppy was delivered smelling like pee.
Response from Pawrade.com:
Stacey, we are so sorry to hear Toby arrived not in perfect health! I confirmed he did have a negative fecal test right before he traveled, however the fecal test will only detect parasites as the time of the test. There is an incubation period of up to 10 days for some parasites, so it's possible they weren't showing yet in the fecal test. Regardless, we want to make sure you are covered under our comprehensive health guarantee. Please send us the paperwork from your vet to support@petpay.com and we will be in touch soon!