Had a wonderful experience working with Tania when first making the decision to get the little guy. Unfortunately, everything after that became a bit stressful. The health guarantee contains clauses that are less than favorable, such as being required to feed the dog a certain type of food for 1 year. In this case, that food comes from a multi-level marketing company that I'm now forced into business with. Great! Once you get past the purchasing with pawrade, you begin working with Petpay. They like to call you up and scare you. Always calling with strict rules 'as a result of your health guarantee". I'd like to see Pawrade to have more of a presence in this portion of the journey as well rather than just retreat and let Petpay scare you. Ultimately though, for getting a puppy online, it's been a good experience and I felt like pawrade was always open, knowledgeable, and friendly. Albeit the health guarantee needs some work.
Response from Pawrade.com:
Hi Justin, We are sorry if you were scared after talking to a PetPay representative. We find it best to educate our buyers upfront about the terms of the health guarantee so they can make a knowledgable decision and to ensure you are covered by our health guarantee. We do have a few specifics that must be met, continuing to feed the same food like you mentioned as well as visiting a licensed vet within the first 72 hours. All of this is done to ensure your new puppy receives the best support possible. We thank you for putting your trust in us!