We love our puppy, and are so glad to have found him. The overall pawrade process is good, although we have some constructive criticism and want to share our experience for others. We had to choose ground delivery for our dog, a Boston terrier. We were told it would take 2-3 days, but it ended up taking 4 days. We were the 7th of 10 states where deliveries were occurring. When a puppy is only 8 weeks old, I think 4 days in a car is just too much. Our puppy was extremely stressed upon arrival, and it took several days for him to calm down. And I should mention, we believe he was incredibly well cared for by his transport team, they seems like very caring people and kept us well updated on the trips progress, although they could not commit to our puppy's arrival time or even day until about 3 hours before he was delivered. That's very difficult to plan for, especially the mandatory 72 hour wellness check. He also has some genetic disorders, in spite of assurances they'd be bred out.
Response from Pawrade.com:
Thank you for your review and feedback, Lauren. We are sorry that you did not have a 5-star encounter with us. We never want customers to have poor satisfaction and strive to make the experience a well-remembered one. While we are working on faster avenues for our transport of these little babies, some factors do limit our transport options for them. Unfortunately, snub-nosed breeds are very limited in how they can travel and your little guy, Diego, falls in that category. Our mandated 72 hour wellness visit can be difficult to arrange around these circumstances however our approach is to ensure the well-being of the puppy first. It's imperative that we ensure they are seen quickly as transitioning into their new home and environment can introduce them to different elements than where they came from. As for his disorders, we were not made aware of that it appears. so we are unclear on what this entails. We will reach out to you to further discuss this and determine the next steps. We appreciate that you took such good care of Diego upon arrival and that you love him so much. We are wishing you only the very best memories and adventures together.