Simon
Corgi, Pembroke Welsh Puppy
The good: Excellent communication from the staff. Whenever we had a question, a response was generally pretty quick. The website was quick and easy to use when it came to selecting our new pup. The pictures were well done and up to date. We really enjoyed the updates and live tracking during our puppy's road trip. The bad: The food listed in the messages was incorrect (or rather, not specific enough), which left us getting the food on the exact same evening that our puppy arrived. We had to ask multiple times for the brand name of the food and it took a while to get a picture of the bag from the breeder. The brand wasn't a generic name either, so we had to order from a very specific website, which added to the delays. It worked out in the end, but had the exact food been listed correctly from the start, it would have saved a lot of stress and confusion. Our puppy also has giardia, tape worms, and coccidia upon the fecal test coming back. No blame, but worth noting.
