Jaxon
Wow!! just amazing... I was looking at the puppy on the website and dropped an inquiry. This was at 7:00 pm pst on Saturday and I was surprised that I received a call from their agent just in a moment. I would definitely like to mention that agent, Janell, who guided me through all my questions over the phone calls and also via message centre when I had any later. I had many questions and doubts in my mind being a first-time dog owner, but all of that was eased up by prompt answering which made me decide to go for it immediately. We got Jaxon, and we are just loving him. Extremely satisfied with my newly added family member and Pawrade team in deciding, sharing information and concierge.
Golden Retriever Puppy
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Golden Retriever Reviews: Customers Love Us!
Read 526 verified reviews from real families who found their Golden Retriever puppy through Pawrade.
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Showing page 14 of 18 of 526 customer reviews
Jack
Golden Retriever Puppy
The service and responsiveness of the support team was excellent. I would say that some of the electronic communication confuses the situation somewhat, but all-in-all everything was great.
Bingo
Loved the whole process, all my questions were always answered and I loved being able to track my puppy on the plane! Once he arrived it was a quick process. There is a wait at the airport of about 30mins after he landed but I'm sure that's completely normal. Our puppy Bingo is healthy and amazing! He has his wellness check tomorrow, and my family and I are overjoyed to have him in our home! I advice everyone to make sure and read all the information that's provided for you before your pets arrival, it helps a lot.
Golden Retriever Puppy
Barkley
It's only been a day but he seems to be adapting Very happy with the whole process
Golden Retriever Puppy
Ariel
Extremely satisfied with our new puppy she is so adorable and well worth finding on this site. She is so loving and precious.
Golden Retriever Puppy
Rue
The customer service was wonderful but I feel the buyer should be able to talk to the breeder. It is hard picking a lifetime friend from a picture. You do not know what you are going to get. If I spoke to the breeder I still would have purchased Rue but I would have traveled to get her myself instead of a Nanny. The Nanny did a great job but again I would have traveled myself. Once I spoke to the breeder after the fact I found out she would have brought Rue to the airport. That would have changed my decision.
Golden Retriever Puppy
Tarah
Good and fast delivery
Golden Retriever Puppy
Bella
Our entire experience with Pawrade has been a joy! From the moment we laid eyes on her photo to we met her at the airport, everything has run smoothly, and without stress. The team at Pawrade has been attentive and available to answer all of our questions. Our new puppy is healthy, happy, and was clearly bred in a loving home with structure. We feel so good knowing she came from a hobby breeder, and not a puppy mill. We're thrilled with our puppy, AND with Pawrade!
Golden Retriever Puppy
Sofia
Golden Retriever Puppy
It seems like all the tracking and correspondence relating to buying a puppy is linked to the person who pays for it. No consideration is given that someone may be purchasing a puppy for someone else, as is my case. As a result I as the owner of the puppy found it to be very frustrating with the Pawade process. When I picked up the puppy from the breeder, I was provided a document with some very helpful information in preparing for the arrival of the puppy. Had I had his information I would have been prepared for the arrival of the puppy and the right cage size for the puppy to travel. I had bought beforehand a hand carry cage, but the "gut" feeling on the way told me to stop and buy a bigger cage and am glad I did. There is no way Sofia would have been comfortable in the recommended size cage, but the breeder had the right size in the document I received when picking her up.
Barkley
Golden Retriever Puppy
Good experience, would have been great except for the travel coordinator. She was useless and a poor communicator! The puppy is healthy, happy and doing well. Kudos to the breeder, they were terrific!
Blake
Golden Retriever Puppy
This was a wonderful experience from the day we found our beautiful Golden puppy on the Pawrade site until even yesterday after Cooper was home with us and we got a call to make sure our sweet boy was adjusting well. Every single person I communicated with was kind, knowledgeable and extremely helpful. They all made sure we were 100% prepared for the arrival of our new pup. It is wonderful to see how much the pets' safety and well-being are to this company. They provided every bit of information we would need to make Cooper safe, happy and healthy when he arrived. We will definitely use Pawrade's services again and would recommend them to everyone we know.
Gracie
Golden Retriever Puppy
We are so happy with our new puppy! Pawrade made ir easy, and well supported!
River
Golden Retriever Puppy
Pawrade was wonderful to deal with. I was super skeptical about the whole online thing but I just fell in love with these two golden puppies. Everyone I spoke with or emailed with was super nice and very helpful. The drivers who brought our pups to us were wonderful. I am so happy we decided to go with Pawrade- I know it seems like it could just be a Pandora's box of issues (I don't trust anything!) but it was just wonderful. And so easy!!!!
Rachel
Golden Retriever Puppy
Pawrade was wonderful to deal with. I was super skeptical about the whole online thing but I just fell in love with these two golden puppies. Everyone I spoke with or emailed with was super nice and very helpful. The drivers who brought our pups to us were wonderful. I am so happy we decided to go with Pawrade- I know it seems like it could just be a Pandora's box of issues (I don't trust anything!) but it was just wonderful. And so easy!!!!
Gage
We are so over the moon with our new member of the family. Pawrade was an excellent service, made sure we had all the information needed to take our puppy home and everything was easy with great communication.
Golden Retriever Puppy
Springfield
Golden Retriever Puppy
Pawrade gives excellent service. Great communications in a very professional manner, made the whole transaction seamless, and simple. Great to see how much concern they showed for the well being of my pup. Paperwork handled easily. Received delivery of my pup quickly and professionly in a short amount of time. Highly recommended. Thanks Much to all the folks I spoke to, wish I could name you all. !!!!
Sheldon
I was nervous to use an online puppy store, but my little guy arrived with all his paper work, passed his health check with flying colors, a happy confident baby. Everyone along the way was very helpful and informative, without the 8 month waitlist going directly to the breeder. A wonderful experience.
Golden Retriever Puppy
Colton
Very good communication, worked through a couple of changes and concerns smoothly. Clearly and we'll-thought out process.
Golden Retriever Puppy
Pepper
Terrible experience!!! Ricky bought ( Pepper) a golden retriever for me for our anniversary. She was to be a surprise. But you people completely ruined everything. She was 2 weeks late, supposedly due to bad weather. I was balled faced lied to when she was supposed to be here on January 11. Morgan said, and I quote " I got word from the flight booking company that NO flights will depart STL tomorrow due to low temps." well I called the American Airlines flight she was booked on and it and 2 other flights headed to Arizona departed that day. Why lie about it. When we finally got her she was absolutely disgusting. She was far dirtier and stinky than just from the flight. And yes, I know they sometimes pee and poop in their kennels, but she smelled like more than a weeks worth dirty. She had giardia and a UTI And I know your pat answer to giardia is she got it while traveling, bull s*•t. And most certainly had the UTI beforehand. We love her dearly and glad we rescued her.
Golden Retriever Puppy
Response from Pawrade.com:
We apologize we had to delay delivery of your puppy, however this was completely out of our control. The airlines set temperature restrictions to ensure the safety of the puppies traveling onboard. When the temperatures get too high or drop to low, as in your case, the puppies are not allowed to travel. This does not mean the flight is cancelled completely, so you are correct you would still see the plane depart and land with passengers onboard, there just simply would not be any puppies on board. We apologize if this information was not conveyed correctly and will ensure moving forward customers understand the difference.
We apologize we had to delay delivery of your puppy, however this was completely out of our control. The airlines set temperature restrictions to ensure the safety of the puppies traveling onboard. When the temperatures get too high or drop to low, as in your case, the puppies are not allowed to travel. This does not mean the flight is cancelled completely, so you are correct you would still see the plane depart and land with passengers onboard, there just simply would not be any puppies on board. We apologize if this information was not conveyed correctly and will ensure moving forward customers understand the difference.
Banjo
Golden Retriever Puppy
It was a great experience! Pawrade made it easy between myself and the breeder and now I have a happy and healthy puppy.
Rain
Golden Retriever Puppy
I highly recommend pawrade to everyone who wants to have a furry babies! And they're great in communication.
Bear
Golden Retriever Puppy
Everything was excellent! From beginning to getting our amazing pup, no complaints!!!!
Christian
Pawrade was wonderful to work with! They made us feel safe and secure in the fact that they found reliable breeders that cared for their pups! The 800 number on the site was fast and their responses were super quick and efficient. The only hiccup with our experience was that our puppies "available date" was incorrectly put in and it delayed things a bit. Otherwise a great company and they fixed errors very fast! Would highly recommend!
Golden Retriever Puppy
Juliette
Received my puppy today! She's the biggest sweetheart. I received great customer service and was always kept in the loop. So happy I chose pawrade to find my best friend.
Golden Retriever Puppy
Camilla
Golden Retriever Puppy
We had a great experience with Pawrade. Our baby girl arrived happy and healthy and the process was very easy! They keep you updated with all the info you need along the way. We would totally use them again in the future!
Lucy
Golden Retriever Puppy
Pawrade is an excellent service! They walked us through the process to make the experience stress-free. They were readily available to answer all questions and provided the best service I could imagine. Sarah, the transportation provider was amazing and went above and beyond expectations for care and delivery. I highly recommend Pawrade!
Daisy
Golden Retriever Puppy
We had a great experience working with Pawrade. At first we were a bit hesitant using a on-line platform to buy our next family member but once we talked to their customer service reps and had our questions and concerns answered it was a breeze to bring our new family member home.
Trevor
Golden Retriever Puppy
Thank you Pawrade for making this a great experience from initial contact, to payment, to delivery. We are definitely enjoying our new puppy and we appreciate how diligently you worked to expedite his pick-up for us!
Seven
Golden Retriever Puppy
We love our puppy Seven! We looked high and low for our fur baby and found him with you. Thank you thank you thank you 🙏
Sue
We got the puppy of our dreams! Thank you to all that supported
Golden Retriever Puppy
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.
